Field Technician - Access Control

JOB SUMMARY

The primary duty of a Field Service Technician is to implement complex proprietary computerized access control systems, safes, related peripherals, and various hardware and software applications. This job requires a mix of soft personal skills along with deep technical knowledge paired with strong diagnostic skills. You will be responsible for establishing rapport and comfort with customers as well as deploying, monitoring, diagnosing, and repairing a large software suite with an even larger array of hardware types.

DUTIES AND RESPONSIBILITIES

Customer service oriented approach with importance on understanding customer operation procedures
Provide hardware and software solutions to solve customer access control scenarios
Ability to travel week-to-week, 80% of the year
Provide in person training to end users after system implementation
Performing advanced troubleshooting on AAGS proprietary products and software
Exercise professional judgment to discern customer concerns and needs for complex systems
Provide feedback to property personnel and internal superiors on resolution/next steps
Retrieve logs and provide detailed technical descriptions for bug reporting
Work independently with little oversight or support in remote locations
Collaborate with and support other departments as needed
Available for on-call assignments on a rotating schedule basis
Support and assisting AAGS certified contractors on-site and remotely
Manage high pressure situations with a professional demeanor
Provide high level end user support remotely or on-site
Other duties and special projects as assigned

SKILL REQUIREMENTS AND PERFORMANCE CRITERIA

3 to 7+ years of customer support or field technical experience
Must be flexible with scheduling
Ability to travel throughout US (drive and fly)
Exceptional organizational skills
Conscientious professionalism
Excellent customer service skills
Strong diagnostic/critical thinking skills
Clear and concise written communication
Understand Basic server / client relationship
Understanding of user authentication and privilege controls
DHCP and DNS in determining network identities
Use of basic network troubleshooting tools (Netstat, Ipconfig, Wireshark)
Basic low voltage systems (Voltage, Amperage, NO and NC contacts)
Comfortable with multiple tools hand tools

Preferred Professional Skills:

Advanced knowledge of Windows, Windows server, VM OS and environments
Strong knowledge of Apple iOS
Strong knowledge of Android OS
Strong knowledge of wireless signal and RF networks
Familiar with IoT devices
Comfortable with multi-meter (Voltage, Amperage)
Previous technical/field support experience
Ability to read floor plans and electronic wiring schematics
Previous experience Service Now, Concur, and Microsoft Dynamics AX

Education/ Certificate:

IT certifications
Bachelor degree or work experience equivalent

#LI-VS1

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Las Vegas, NV, US, 89118 -, WI, US, - Las Vegas, NV, US, 89118 Fresno, CA, US, 93727 Lubbock, TX, US, 79423 Mesquite, TX, US, 75150 -, IA, US, - Hackensack, NJ, US, 07601 Monroe, NC, US, 28112 Commerce, CA, US, 90040 Danville, IL, US, 61832 Upper Sandusky, OH, US, 43351 Irving, TX, US, 75062 Danville, IL, US, 61832 Indian Trail, NC, US, 28079 Salem, VA, US, 24153 Mocksville, NC, US, 27028 Kenosha, WI, US, 53142 Austell, GA, US, 30136 -, OR, US, - Austin, TX, US, 78744 -, OK, US, - Las Vegas, NV, US, 89030 -, ME, US, - Jacksonville, FL, US, 32256 Columbus, GA, US, 27105 Decatur, AL, US, 35601 Portland, OR, US, 97218 Round Rock, TX, US, 78665 Sacramento, CA, US, 95652 El Cajon, CA, US, 92020 Providence, RI, US, 02909 -, TX, US, - Salt Lake City, UT, US, 84119 Butte, MT, US, 59701 Fort Lauderdale, FL, US, 33309 Riverside, CA, US, 92507 Kernersville, NC, US, 27284-9163 Reno, NV, US, 89502 Philadelphia, PA, US, 19154 Albuquerque, NM, US, 87109 Kent, WA, US, 98032 Baldwin Park, CA, US, 91706 Hayward, CA, US, 94545 Fremont, CA, US, 94538 -, GA, US, - Monroe, NC, US, 28112 Mooresville, NC, US, 28117 Tulsa, OK, US, 74116 Palm Beach Gardens, FL, US, 33410 Tulsa, OK, US, 74116 North Charleston, SC, US, 29420 -, AZ, US, - West Bend, WI, US, 53095 -, WV, US, - Fort Lauderdale, FL, US, 33309 New York, NY, US, 10010 Mansfield, MA, US, 02048 -, SC, US, - San Fransisco, CA, US, 94104 McKinney, TX, US, 75070 Elkhart, IN, US, 46514 Fort Worth, TX, US, 76140 Jacksonville, FL, US, 32218 Raleigh, NC, US, 27615 Berlin, CT, US, 06037 Nashville, TN, US, 37204 Greensboro, NC, US, 27410 Lake Forest, CA, US, 92610 Tempe, AZ, US, 85281 Aurora, CO, US, 80011 Asheville, NC, US, 28806 Baldwin Park, CA, US, 91706 Westerville, OH, US, 43082 Milan, TN, US, 38358 Colorado, CO, US, 80401 Franklin, IN, US, 46131 Elk Grove Village, IL, US, 60007 Baldwin Park, CA, US, 91706 Lewisburg, TN, US, 35613 Russellville, AL, US, 35654 Concord, NC, US, 28027 Edgerton, KS, US, 66021 Arden, NC, US, 28704 St. Rose, LA, US, 70087 Hurst, TX, US, 76054 Simpsonville, SC, US, 29680 Woodland Hills, CA, US, 91367 Tucson, AZ, US, 85705 -, HI, US, - Roseville, MN, US, 55113 -, NE, US, - Anaheim, CA, US, 92805 Charlotte, NC, US, 28216 Anaheim, CA, US, 92806 Maspeth, NY, US, 11378 Orlando, FL, US, 32811 Aurora, CO, US, 80011 -, IN, US, - Milpitas, CA, US, 95035 -, CT, US, - Lexington, KY, US, 40511 Phoenix, AZ, US, 85043 Houston, TX, US, 77042 Brookfield, WI, US, 53045 Orlando, FL, US, 32809 Haltom City, TX, US, 76117 West Sacramento, CA, US, 95605 Peachtree City, GA, US, 30269 Charlotte, NC, US, 28273 Brownsville, TX, US, 78521 -, DC, US, - Athens, AL, US, 35613 El Paso, TX, US, 79936 -, OH, US, - Scottsdale, AZ, US, 85260 Kent, WA, US, 98032 Marietta, GA, US, 30064 Lawrence, KS, US, 66046 Mission Hills, CA, US, 91345 Memphis, TN, US, 38141 Pleasant Hill, IA, US, 50327 Elmhurst, IL, US, 60126 Albany, NY, US, 12205 -, NJ, US, - Livonia, MI, US, 48150 Houston, TX, US, 77040 Westlake, OH, US, 44145 -, DE, US, - New Haven, CT, US, 06511 Denver, CO, US, 80239 Fort Lauderdale, FL, US, 33334 -, MA, US, - Beavercreek, OH, US, 45434 -, WA, US, - Houston, TX, US, 77041 Brownsville, TX, US, 78521 Colonial Heights, VA, US, 23834 Salt Lake City, UT, US, 84116 Monroe, NC, US, 28110 Pharr, TX, US, 78577 Norcross, GA, US, 30092 Ventura, CA, US, 93003 Scottsdale, AZ, US, 85260 North Wales, PA, US, 19454 Houston, TX, US, 77055 Hamilton, NJ, US, 08691 San Jose, CA, US, 95112 -, MT, US, - -, LA, US, - -, AR, US, - Monroe, LA, US, 71203 -, NY, US, - Pittsburgh, PA, US, 15205 Bellevue, WA, US, 98007 Cypress, CA, US, 90630 Baxter, MN, US, 56425 Easton, PA, US, 18040 Englewood, CO, US, 80112 Sunrise, FL, US, 33325 Mequon, WI, US, 53092 St Charles, MO, US, 63303 Montgomeryville, PA, US, 18936 Carlstadt, NJ, US, 07072 Fremont, CA, US, 94555 Bristol, PA, US, 19007 Pompano Beach, FL, US, 33073 Shawnee, KS, US, 66226 Auburn, MA, US, 01501 Woodbury, NY, US, 11797 Huntersville, NC, US, 28078 Rancho Cucamonga, CA, US, 91730 Houston, TX, US, 77040 Fairfield, NJ, US, 07004-2135 Las Vegas, NV, US, 89120 Auburn Hills, MI, US, 48326 Nashville, TN, US, 37207 Rockwood, PA, US, 15557 Sacramento, CA, US, 95828 Denison, TX, US, 75020 West Chester, OH, US, 45069 -, NC, US, - -, MN, US, - Wood Dale, IL, US, 60191 -, CO, US, - Albuquerque, NM, US, 87106 Phoenix, AZ, US, 85009 -, MO, US, - Burleson, TX, US, 76028 East Syracuse, NY, US, 13057 Manassas, VA, US, 20110 Las Vegas, NV, US, 89118 -, NM, US, - Alachua, FL, US, 32615 Bryan, TX, US, 77803 Attleboro, MA, US, 02703 North Las Vegas, NV, US, 89030 Carrollton, TX, US, 75006 -, TN, US, - -, VA, US, - Chattanooga, TN, US, 37421 Birmingham, AL, US, 35211 Spring Hill, TN, US, 37174 Austell, GA, US, 30168 Knoxville, TN, US, 37918 Peachtree City, GA, US, 30269 Inverness, FL, US, 34450 -, FL, US, - Homewood, AL, US, 35209 Hazelwood, MO, US, 63042 Portland, OR, US, 97230 -, RI, US, - Hanover, MN, US, 55341 Austell, GA, US, 30168 Chandler, AZ, US, 85225 Baldwin Park, CA, US, 91706 Carol Stream, IL, US, 60188 -, SD, US, - Columbia, MD, US, 21046 Muskego, WI, US, 53150 -, PA, US, - Addison, IL, US, 60101-3020 Sterling Heights, MI, US, 48312 Los Angeles, CA, US, 91406 Utah, UT, US, 84116 Winston Salem, NC, US, 27105 Long Beach, CA, US, 90815 Williamsport, MD, US, 21795 Knoxville, TN, US, 37921 Meridian, ID, US, 83642 Rochester, NY, US, 14624 West Valley City, UT, US, 84120 Memphis, TN, US, 38134 Orlando, FL, US, 32804 Richardson, TX, US, 75081-6623 New Berlin, WI, US, 53151 Columbia, SC, US, 29130 -, CA, US, - -, WY, US, - -, KY, US, - Roseville, MN, US, 55113 Greenville, SC, US, 29605 Shreveport, LA, US, 71107 Las Vegas, NV, US, 89118 Columbia, SC, US, 29203 Plano, TX, US, 75074 Harrisburg, NC, US, 28075 Rochester, NY, US, 14624 City of Industry, CA, US, 91744 Austin, TX, US, 78753 Yuma, AZ, US, 85365 Brandon, FL, US, 33510 Ontario, CA, US, 91764 -, ND, US, - Mason City, IA, US, 50401 Hickory, NC, US, 27616 Montgomery, AL, US, 36108 Phoenix, AZ, US, 85018 Phoenix, AZ, US, 85044 -, VT, US, - Kennesaw, GA, US, 30144 Chesapeake, VA, US, 23320 Naperville, IL, US, 60563 McAllen, TX, US, 78501 Florence, MS, US, 39073 East Moline, IL, US, 61244 Woodland Hills, CA, US, 91367 Burlingame, CA, US, 94010 Redwood City, CA, US, 94063 -, MD, US, - Bethlehem, PA, US, 18017 Raleigh, NC, US, 27610 Coconut Creek, FL, US, 33073 Phoenix, AZ, US, 85043 Irvine, CA, US, 92618-2215 Chattanooga, TN, US, 37407 Grand Prairie, TX, US, 75050 Bristol, PA, US, 19007 East Rochester, NY, US, 14445 Newton, NC, US, 28658 Louisville, TN, US, 37777 Des Moine, IA, US, 50313 Woodbury, NY, US, 11797 Lititz, PA, US, 17543 -, MI, US, - Elk Grove Village, IL, US, 60007 Eden Prairie, MN, US, 55344 Tallahassee, FL, US, 32303 Ceres, CA, US, 93507 Elkridge, MD, US, 21075 Tallahassee, FL, US, 32303 -, NH, US, - Eastvale, CA, US, 91752 Remote, KS, US, - Orlando, FL, US, 32809 Huntington Beach, CA, US, 92647 Grand Rapids, MI, US, 77041 -, AK, US, - Charlotte, NC, US, 28269 Woodbridge, NJ, US, 07095 Wyomissing, PA, US, 19610 Highlands Ranch, CO, US, 80129 Charlotte, NC, US, 28273 Brooklyn Park, MN, US, 55445 -, IL, US, - Arlington, VA, US, 22209 New Haven, CT, US, 06511 -, MS, US, - Charlotte, NC, US, 28277 -, ID, US, - Oviedo, FL, US, 32765 Irving, TX, US, 75063 Dallas, TX, US, 75220 -, NV, US, - -, AL, US, - Jacksonville, FL, US, FL 32256 San Francisco, CA, US, 94109 El Paso, TX, US, 79935 -, UT, US, - Monroe, NC, US, 28110

Production & Skilled Trades

Travel Required: 61%-100%

Not applicable

25-May-2025