Technical Sales Support Specialist

Are you passionate about technology and thrive in customer-facing roles? Do you enjoy solving technical challenges while building strong relationships with clients? If you have a knack for communication, a love for technology, and are comfortable with regular travel, then you could be the perfect fit for our new role as Technical Sales Support Specialist where you will provide outstanding service to our customers and support our growing business. Join our team at ASSA ABLOY and enjoy a collaborative culture that empowers you to build a career you can be proud of.

This full-time position can be based anywhere in Sweden, preferably close to our office in Landskrona.

What you will do as our Technical Sales Support Specialist
As a Technical Sales Support Specialist, you will play a key role in providing support to our customers and internal teams, helping to ensure smooth installations, troubleshooting, and the delivery of technical solutions. This position requires an ability to balance proactive customer support with technical know-how, offering your expertise to ensure that our products are utilized to their fullest potential. You will interact with clients, technicians, and various internal departments, providing assistance through phone, email, and in-person training, providing technical support to customers and back-office teams by phone and email, including troubleshooting, product specifications, and project-related queries.

You would also:

• Handle warranty cases, including determining warranty validity, managing returns, and maintaining records.
• Participate in product testing, training sessions, and technical meetings to discuss quality improvements and customer issues.
• Assist Sales and Marketing teams with technical questions and supporting R&D with feedback for product improvement.
• Write change proposals for product updates and supporting customer documentation needs.
• Participate in customer events and delivering product training to technicians both on-site and at company facilities.

The Skills and Experience You Need
We are looking for someone who has:

• 5+ years of experience in a technical support or similar role. 
• A significant interest in technology and technical solutions.
• Fluency in both Swedish and English, as interaction with international teams is required.
• Willingness to travel.

The ideal candidate for this role is someone who combines a structured, methodical approach with the flexibility to adapt to changing situations. You are highly professional, maintaining composure and a customer-first attitude in all interactions. Your excellent communication and social skills allow you to effectively connect with clients and colleagues, ensuring that every interaction builds trust and adds value. You are organized, detail-oriented, and thrive in a dynamic environment where adaptability is key to success.

What we offer:

We are passionate about providing amazing opportunities and benefits so you can continue to develop a lifelong career with us – here's what we have to offer:

• Opportunities for learning and career development, whether it's online learning, leadership training, or improving your skills.
• A competitive salary.
• A pleasant work environment with high professional competence–informal and dynamic organization.
• Collective agreement.

We review applications regularly, so don't wait.

We are building diverse and inclusive teams and encourage applications from all who can envision themselves working with us.

To ensure that your personal information is secure, we do not review any applications sent via email or post. If you have any questions about the role or the process, please send an email to Khalil Kabakibi, Talent Acquisition Business Partner, at Khalil.kabakibi@assaabloy.com.

Let's together create a safer and more open world!

To find out more about us, visit www.assaabloy.com.

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.