Software Marketing Intern

Job Summary

We are looking for a motivated and enthusiastic Software Marketing Intern to join our dynamic Marketing team. As a Software Marketing Intern, you will be integrated into the day-to-day activities of the Marketing team. This is an excellent opportunity to learn and gain hands-on experience in the field of Marketing.

Primary Duties and Responsibilities

• • Monitor and Triage Feedback: Review app feedback, create issue/requirement tickets, and escalate technical support issues to the Customer Support team.
  • Automation tasks: Assist in automating feedback channels to streamline the collection and triaging of user feedback.
  • Restructure FAQ & Create User Manual: Help reorganize the FAQ section and contribute to the creation of an app manual for new users.
  • Roadmap Planning: Support the planning and coordination of product development across the App, Cloud, and Firmware.
  • Cloud Dashboard & Progress Monitoring: Assist in writing user stories and track the progress of MS Power BI Cloud dashboard creation and support.
  • App Store Reviews: Contribute to executing strategies to collect more reviews on the App Store, Play Store, and other product stores.
  • Survey Creation: Help with assisting the team in creating surveys, to gather insights about new features across the SW roadmap.
  • App Page refresh: Help to keep the App store content and the App page in the website current.
  • Training content: Help with creating training content for the Customer support team by coordinating with the UI/UX and the Engineering teams.

Education and Experience Profile

• Undergraduate student pursuing a degree in, Business, Marketing or related field.
• Motivated self-starter committed to learning the ins and outs of the Marketing department structure and procedures.
• Strong communication skills, both verbal and written in a professional setting.
• Proficient in Microsoft Office applications: Word, Excel, PowerPoint, Outlook
• Ability to interact with various levels of management while being positive and professional.
• Ability to multi-task & prioritize with excellent follow-through and task completion
• Thrives in a fast-paced, often-changing environment
• Flexible and positive attitude; able to work independently and within teams

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ASSA ABLOY is an Equal Employment Opportunity employer.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.