Field Quality Engineering Intern

Job Summary

Americas Residential, a division of ASSA ABLOY is seeking a highly motivated Field Quality Engineering Intern to work in our headquarter office in Lake Forest, CA. This role will offer you the opportunity to be a part of a global company and a market leader in faucets, fixtures and locks.

We are looking for a Field Quality Engineering Intern who is responsible for analyzing and validating field failures reported on electronic products and provide guidance on next steps for issue resolution. Will work closely with cross functional teams, as well as hand in hand with the Field Quality Leader to ensure customers are provided solutions.

Primary Duties and Responsibilities

• Field Failure Analysis: Troubleshoot electronic systems and hardware to determine initial validation and failure mode (Level 1 analysis) and initial cause (Level 2 analysis) - working with Tech Support, Sales and Engineering counterparts.

• Communicate with Sales/Tech Support - Perform technical conversations to help determine installation environment, troubleshooting steps, failure mode, etc.
• Perform other related duties and responsibilities as assigned and/or required, including assisting with Field Test on electronic products.
• Track all progress of field issues, building specific reports for all issues to help provide clarity back to customers, Tech Support, Sales Support or others.
• Assist in the prioritization of reported field issues.
• Involve in NPI and sustaining projects by providing field test insights.

Education and Experience

• Currently pursuing a degree in Electronics Engineering, Mechanical Engineering, or other technical engineering fields.
• Excellent written and verbal communication skills.
• Proven curiosity, initiative, and pragmatism to grow and learn.
• Ability to work independently and within a team, with a proactive and positive attitude.
• Demonstrates leadership & interpersonal skills along with the ability to work with others positively.

Work Environment

• Working conditions are normal for an office environment.
• Hybrid work in our Lake Forest Headquarters office (must be onsite Tuesday, Wednesday, Thursday)

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ASSA ABLOY is an Equal Employment Opportunity employer.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.