Customer Insights Analyst

Customer Insights Analyst – Voice of Customer (VoC) & Qualitative Insights 

Make your insights visible. Make the customer’s voice count. 

Join ASSA ABLOY’s Corporate Customer Insights team to gather and translate customer feedback into insights that inform decisions across 40+ businesses and brands in the Americas. You’ll combine quantitative and qualitative research, customer experience metrics, and emerging AI tools to uncover what matters and communicate it clearly to senior leaders. 

What you’ll do 

• Turn feedback into action: Analyze open-ended customer feedback along with quantitative data to uncover themes, patterns, and root causes, then translate what you learn into clear business recommendations. 

• Bring the full customer story together: Connect quantitative and qualitative insights with metrics like NPS, EODB, and CSAT. 

• Make insights easy to understand: Build dashboards and automated reporting, and create concise, compelling presentations for senior leadership. 

• Help evolve how insights get done: Use tools like Copilot and Qualtrics Text iQ to accelerate analysis and identify opportunities to improve customer insights workflows. 

What you’ll bring 

• 3–6 years of experience in customer insights, market research, VoC, or a related analytical role, plus a bachelor’s degree in Market Research, Business, Communications, or a related field. 

• 2+ years of Qualtrics experience, with advanced proficiency in survey design, dashboarding, distribution, and reporting, along with experience supporting or managing VoC programs such as NPS, EODB, and CSAT. 

• Strong qualitative research skills, including thematic coding, content analysis, and narrative synthesis, with experience combining qualitative and quantitative insights. 

• Proficiency in Excel and PowerPoint, including creating executive-level presentations that make complex information clear. 

Nice to have: Experience building dashboards or visualizations in Power BI or Tableau, and hands-on experience using AI in customer insights workflows. 

Location: Lake Forest, CA | Hybrid 

Ready for the next step in your career? We’d like to meet you. 

We’re passionate about providing amazing opportunities and benefits so you can enjoy a lifelong career with us, including continuous professional development and an environment that fosters internal growth and mobility. The annualized salary for this role is $80,000-120,000, with final pay determined based on experience, skill level, and other qualifications for the role. You’ll have the opportunity to work with an incredibly passionate and intelligent team, build products and services that solve real-world problems, and make an impact by owning projects from start to finish. Benefits and additional compensation include eligibility for a discretionary bonus; paid sick and vacation time; 13 paid holidays; job-protected leave benefits in accordance with applicable law; medical, dental, vision, and life insurance; short- and long-term disability benefits; supplemental critical illness, hospital, accident, and indemnity coverage available for purchase; health and flexible savings accounts subject to eligibility requirements; a 401(k) plan with employer contributions and matching subject to plan eligibility requirements; tuition reimbursement; and employee discounts. All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future. 

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

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