Customer Service Representative

An Amazing Career Opportunity for a Customer Service Representative!!

Location: La Ciotat

Job ID: 47532

The Customer Service Representative is in charge of processing orders, customer requests and complaints according to the procedures established or to be established.

The qualified candidate is the main interface between customers and all internal services of HID Textile Services and contributes to the satisfaction of our customers / partners by the quality of the information / answers provided, and the respect of our commitments (deadlines ...).

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Identification Technologies (IDT):

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

Essential Duties

• Processing orders received by HID Textile Services.
• Acknowledge and confirm lead times (in relation with Business Operations) and invoice.
• Ensuring compliance with the applicable prices and payment terms.
• Informing customers and considering their requests concerning their orders (past, current or future).
• Customer complaints (RMA) processing (Repair quotes and shipment of repaired products back to customers).
• Ensuring on time deliveries on time to customers according to the relevant internal teams (Quality / Supply Chain / Support etc).
• Providing back-up to Customer Service Team Leader for (Weekly and/or monthly reporting.
• Reconciling documents relating to the orders of its accounts receivable (orders / delivery notes / invoices / proof of shipment / customs EX1) in case of any accounting / tax or customs control.

Primary Duties

• Involvement in the definition and evolution of the procedures for processing orders.
• Responsibility of the application of order processing procedures and Sales Administration reporting.
• Proactive Backlog management in order to reflect in the ERP system the customer requests and commitments of the Supply Chain.
• Provide accurate visibility of ongoing customer requests to the Supply Chain to allow proper planning.

Essential Qualifications

• Proven customer support experience or experience as a client service representative.
• Familiarity with ERP systems and practices.
• Customer orientated and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Good level of oral and written English.
• Bac +2.

Preferred Qualifications 

• Rigorous and responsive in processing requests from customers with whom he/she is in constant contact.
• Curious about other company processes.
• Team spirit.
• Force of proposal, adaptation skills, ability to prioritize.
• Being familiar with the operational aspects of the business and knows how to interface with Sales, Supply Chain and Finance.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process. 

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal