Business Solution Specialist

Business Solution Specialist (Service and Maintenance) The Netherlands/ Sweden

Can you bring your business experience to our Service & Maintenace department at ASSA ABLOY? Join our team based in the Netherlands & Sweden and enjoy a collaborative culture that empowers you to build a career you can be proud of. 

What would you do as our Business Solution Specialist?

As our Business Solution Specialist, you would .

Within BSP we distinguish four workstreams, together covering the full width of our business from sales to production and via service to finance. The role described here relates to the workstream Service and Maintenance.

Service and Maintenance consists of all processes from installation of doors to selling and managing service contracts, via the lifecycle of service events, quotations and preventative maintenance, with support of service logistics.

In the role of Business Solution Specialist for Service and Maintenance you will take charge of process enhancements and business support. Working closely with the colleagues from the Business Applications team as well as software suppliers and external consultants, you will setup and improve service applications to support our business in the execution of their high value service management processes.

You will be responsible for:

• 2nd level support for service systems (such as Astea Alliance), working with stakeholders at all levels of the organization.
• Managing change requests for the different business units, from requirement gathering to delivery.
• Participating in projects to improve and harmonize business processes and to install new service solutions.

The skills and experience you need
We are looking for someone who has:

• Education level bachelor or higher. Profound knowledge by means of education or experience of the main (field) service and maintenance processes.
• Three to six years of experience in a similar role in a dynamic, international corporation either as business consultant or application specialist.
• First class analytical skills (without losing the oversight).
• Experience working with service applications (Astea Alliance, FMP360 or other).
• Fluent in Dutch or Swedish and English (speaking as well as writing). Profound knowledge of a further European language is an advantage (German or French preferred).
• Having (some) technical skills in area of SQL/API/RPA/PowerBI will help. The job comes with regular international travel, mostly in Western Europe. 

What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Good salary.
• Laptop and smartphone.
• Holidays (in line with relevant Dutch CAO).
• Participation in company (CAO) pension plan.

We review applications regularly, so don’t wait

   
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here now.

    
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Shannon Gomez, Talent Acquisition Business Partner, at shannon.gomez@assaabloy.com       
Let’s create a safer and more open world - together!     
   
To find out more about us, visit www.assaabloy.com    

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.