Global Operations Center Engineer

Can you bring your IT support experience to our team? Join our team in Kraków, Poland and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Global Operations Center Engineer
Global Operation Centre is expanding with more engineers within the area Collaboration and Digital Workplace. Are you one of the new engineers whom will be part of a Team working with global services having interaction with Americas, EMEA and APAC? The team-members are open and result oriented and in a positive team spirit we are working to build success. The Global Operation Center Engineer is a position within Group IT and reports to Collaboration Operations Manager within Group IT organization. The Global Operations Center Engineer provides 2nd line operational support for Collaboration and Digital Workplace services within the Global Operations Center. This role is responsible for resolving technical issues, performing root cause analysis, and ensuring the stability and performance of enterprise platforms. The position focuses on escalated incidents and proactive improvements, differentiating it from first-line support by requiring deeper technical expertise and collaboration with 3rd line support teams, SDMs and service owners.

You would also:
• Handle escalated incidents and requests from first-line support and ensure timely resolution and work closely with 3rd line teams, vendors, and other support groups to resolve complex issues and do core administration/escalation support for messaging services.
• Assist in resolving issues with Office 365, Exchange Online, and Microsoft Teams.
• Participate in major incident handling and provide technical expertise during high-impact outages.
• Support global transformation programs, migrations, acquisitions, and divestitures by executing operational tasks and validating technical deliverables and perform in‑depth diagnostics using logs, traces, message headers, and platform tools.
• Provide technical input during major incidents and communicate status updates, troubleshooting and Root Cause Analysis and follow defined operational procedures and ensure compliance with standards.

The skills and experience you need 
We are looking for someone who:
• Has strong technical troubleshooting ability across Microsoft 365 services, especially Exchange Online and Teams and solid understanding of identity and access management (Azure AD, conditional access concepts).
• Is able to work with PowerShell for administration, automation, and reporting and understands of ITIL processes (Incident, Problem, Change).
• Has analytical thinking with the ability to diagnose complex issues independently, has good communication skills when working with global teams and stakeholders and is able to work effectively in a distributed, multicultural environment (EMEA, APAC, Americas).
• Has Bachelor's Degree or equivalent work experience, plus 2 years of experience in technical support in an Enterprise environment is required and is fluent in English.
• Has strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive basics) and experience working with Microsoft Azure (Focusing Entra ID), PowerShell scripting knowledge is a plus.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Stable employment in a friendly international atmosphere. 
• Flexible working hours.
• Private Medical Care.
• Multisport & Benefit cards.
• Mobile phone.
• Ergonomic workstations with necessary tools and equipment.
• Chill-out zone with PlayStation5 and table football.
• Fresh fruits every day.

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Monika Fikrová, Talent Acquisition Business Partner, at monika.fikrova@assaabloy.com

Let’s create a safer and more open world - together! 

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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