Sales Representative, Inside Sales

Sales Representative, Inside Sales

Location: This is an onsite position based out of Kent, WA 5 days a week (must currently live within commuting distance) 

ASSA ABLOY is a global leader in door opening solutions dedicated to providing a safe, secure, and accessible building environment. Every day, we help billions of people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. ASSA ABLOY’s offerings include products and services related to locks, doors, gates, and entrance automation such as controlling access and confirming identities with keys, cards, tags, mobile and biometric identity verification systems, mechanical and digital locks, cylinders, security doors and automated entrances.

Are you as passionate as we are about servicing our customers in a healthcare, school, university, military, and commercial building setting?  We provide unsurpassed security and life-safety solutions and the essential support services (LEED consultation, code compliance, access control system integration, product research and selection, specification writing services, technical support, etc.) to ensure well-functioning doorway systems in the commercial building industry.  If so, we have an exciting opportunity with our ASSA ABLOY sales team that is meant for you.

Key Responsibilities:

Customer Service:

• Client engagement: Respond to inbound inquiries, present and explain products or services, and build relationships with customers.
• Adaptability: Ability to adapt to changing market conditions and learn new product information quickly. 
• Administrative tasks: Manage and update CRM systems with accurate client data and sales activity logs.
• Assist customers with order processing, shipment tracking, and returns or exchanges.
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.

Inside Sales:

• Customer data and database updates and management.
• Making outbound calls to customers, researching leads from various sources, and responding to inbound marketing inquiries.
• Record keeping: Maintain accurate and detailed records of customer interactions and sales activities in the CRM system.
• Sales revenue allocation and monthly reporting.
• Collaboration: Work closely with outside sales team to improve lead quality, open new accounts, assist with resolving customer issues, and provide quick and reliable support.
• Back-up for all duties related to the Administrator, Pricing and Quoting role.
• Event Management: Help plan and execute events for internal and external training and tradeshows.
• Other duties as assigned.

Qualifications:

• Your background includes a College/University degree (preference for business administration or a similar field), or have work experience commensurate with, minimum high school/GED diploma.
• Proficiency in Microsoft Office tools.
• Proficiency in CRM software (e.g., Salesforce) and/or other sales tools.
• Understanding of the basic Commercial construction process is a plus.
• You have a can-do, positive and entrepreneurial spirit.
• You are a self-motivated, organized individual who takes pride in attention to details and accuracy in their work.
• You're a multi-tasker who can manage time and projects proficiently.
• Can work independently while being part of a team.
• Excellent oral and written communication skills.
• Sales acumen: Strong understanding of sales techniques, negotiation skills, and the ability to build rapport. 
• Strong time management, organizational abilities, and the capacity to multitask.
• Attention to detail and accuracy.

Special considerations:

• This position is not remote and is expected to be in person full-time Monday through Friday from 8 AM to 5 PM.

ASSA ABLOY offers a competitive compensation and benefits package, including bonus, a 401(k) plan, education assistance, and an environment that reflects our commitment to our employees. The wage range for this role is $70K - $80K and considers a broad scope of factors that are considered when making compensation decisions. Pay within each range is based on a variety of factors including, but not limited to, to primary work job-related knowledge, skills, experience, training, licensure and certifications, business requirements, geographic location and other business and organizational needs.

Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions, we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities.

“Let’s open the doors to the future – together!”

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.