Quality & Technical Service Manager



Quality & Technical Service Manager


If you have a background in Quality, Customer Service and Technical Support Leadership and enjoy the coordination of an assurance program and managing a team for product consistency, we have the perfect role for you.


4Front HPD is looking for a Quality & Technical Service Manager at our brand new, state of the art facility in Kenosha, WI.                      


What you will be doing



  • Analyze, evaluate and present information for design and development of new and updated products
  • Problem solve within changing market opportunities
  • Develop initial product assurance program
  • Apply statistical process control methods for analyzing data
  • Develop new approaches, standards and methods for inspection, testing and evaluation to solve problems identified during quality assurance activities


Technical Service

  • Review technical problems and procedures, confer with engineers and vendors to recommend solutions
  • Direct, lead, coach and support technical service team of ten
  • Maintain working knowledge of product and customers


What we are looking for


  • A person who is highly skilled in the following competencies: 
  • Analytical
  • Design
  • Problem Solving
  • Project Management
  • Technical Skills
  • Quality
  • Safety & Security
  • Dependability
  • Desired to have a Bachelors’ degree or equivalent combination of experience and education
  • Three to five years leadership and quality experience
  • Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry
  • Excellent oral and written communication skills
  • Team attitude


Why apply?


  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-oriented, reliable, straightforward and value being treated accordingly.




We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Kenosha, WI, US, 53142

Customer Service & Contact Center Operations
Mid-senior level

Nearest Major Market: Kenosha
Nearest Secondary Market: Milwaukee