Technical Supervisor

Reports:

• General Manager-Hospitality

Location:

• Johannesburg

You are a team player for working to solve a problem and you can work without supervision as many tasks are performed on site.

You are good at managing many problems at a time and you are efficient with time management.

You have good coordination skills, and you are customer oriented.

Accountabilities and Responsibilities:

• Manage team of technicians
• Manage all projects
• Schedule resources for installations of new projects and upgrades
• Site visits (where possible) once a week to all ongoing projects
• Perform signoffs with client upon project completion
• Perform training for clients
• Attend all site meetings
• Maintain SOPs
• Generate accurate reports for clients
• Assist with more complicated problems
• Manage sub-contractors on all projects
• Maintain EWorks Manager (Internal CRM tool)
• Do one on one meetings with technicians
• Ensure appropriate service/ installation centre standards are developed and maintained
• Ensure customer satisfaction, quality results are met.
• Establish and maintain strong working relationships with customers. Assist clients in resolving high visibility problem cases and issues
• Ensure compliance with safety, security, regulatory, and company policies
• Weekly and Monthly reporting as requested by line manager
• Any other activities and new initiatives which enhance the development & growth of the AAGS brands

Experience:

• 5 years’ experience in the Hospitality industry
• 2 years Project management
• Health and Safety experience  
• Computer Literate
• A CRM knowledge and an experience in Access control systems would be a plus.
• You may be required to occasionally work outside of normal working hours

Requirements:

• N3 electronics
• N+ Networking (mandatory requirement)
• Health and Safety
• Project Planning

Key Competencies / Personal Attributes

• Driver’s License
• Computer Literacy
• Ability to work under pressure and travel. You may be required to sleep out occasionally
• Vehicle in good working order
• Good knowledge of geographical area
• Good knowledge of hospitality industry
• Technical acumen (Basic networking knowledge, understanding of jargon & comfortable with installation & set-up programs

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.