Technical Education & Industry Engagement Specialist

PURPOSE OF THE ROLE

The Technical Education & Industry Engagement Specialist is responsible for designing, delivering and evolving technical education programmes that support customer, partner and industry knowledge development through instructor-led training, digital learning, educational content, video-based learning and industry engagement initiatives.

The role combines traditional classroom training with modern learning methodologies to create scalable, engaging and impactful learning experiences. Working closely with Product Management, Technical Support, Marketing, customers and industry stakeholders, the incumbent will contribute to technology adoption, customer success, thought leadership and the continuous development of educational resources within the electronic security and access control industry.

The proportion of time allocated to the various responsibilities may evolve as the organisation's technical education strategy and digital learning capabilities mature.

RESPONSIBILITIES / ACCOUNTABILITIES

Key Responsibilities:

Technical Training Delivery

• Deliver technical training programmes at all certification and competency levels
• Conduct classroom, on-site and remote training sessions for customers, partners and internal staff
• Demonstrate hardware, software and system applications during training programmes
• Ensure training materials, equipment and facilities are prepared and available prior to training sessions
• Maintain training registers and associated administration for certification and invoicing purposes
• Assess learner competency and provide assessment results within agreed timelines, i.e., within 10 working days from date of training
• Support learners during training interventions and encourage engagement and participation
• Maintain a current understanding of product functionality, enhancements and system developments
• Escalate product issues, defects and improvement opportunities identified during training to the Product Team

Digital Learning Development

• Design, develop and maintain eLearning courses for Learning Management Systems (LMS).
• Convert instructor-led training programmes into self-paced digital learning experiences.
• Create knowledge assessments, certification exams, quizzes and practical learning activities.
• Apply instructional design principles to improve learner engagement and knowledge retention.
• Develop structured learning pathways for installers, operators, administrators and technicians.
• Monitor learner engagement, completion rates and learning effectiveness metrics.
• Ensure all learning content remains aligned to product releases and business requirements.

Video Content Creation

• Create and present technical video content for customer education and partner enablement.
• Develop product demonstrations, installation tutorials, troubleshooting guides and feature walkthroughs.
• Create scripts, storyboards and supporting visual content for training videos.
• Collaborate with Product, Marketing and Technical teams to produce high-quality educational content.
• Support the growth of digital learning channels and video-based education initiatives.

Industry Engagement & Thought Leadership

• Conduct interviews with industry experts, customers, consultants and technology partners.
• Develop educational and thought leadership content focused on security technologies, access control solutions and industry trends.
• Represent Impro at industry events, exhibitions and conferences.
• Build relationships with key stakeholders across the security and access control ecosystem.
• Identify emerging market trends and convert them into customer education content.

Content Planning & Management

• Maintain an annual training, and content calendar aligned to product releases and strategic initiatives
• Prioritize content creation based on customer demand, support trends and product roadmap requirements
• Ensure consistency of messaging across training material, videos and customer-facing educational resources
• Partner with Product Management and Marketing to align content with business objectives

Success Measures

• Training satisfaction scores achieved
• Number of learners trained and certified
• eLearning completion and engagement rates

• Training content produced per quarter.

• Quality and quantity of educational content produced

• Time-to-training following new product releases.

• Positive customer, partner and stakeholder feedback

PROFESSIONAL QUALIFICATIONS/ EXPERIENCE

Essential

• Bachelor’s degree or equivalent education/experience required
• Thorough understanding of the electronic security and access control industry
• At least 5 years’ experience in a high tech industry in a technical support role
• Strong abilities in problem solving, analysis and decision making
• Exemplary client service skills with the ability to maintain and extend client relationships
• Excellent English communication skills, both verbal and written
• Well-developed inter-personal skills and experience in interacting with various stakeholders at different levels of an organisation

Advantageous

• Experience with Impro Access Control products would be advantageous

• Experience creating eLearning content using modern authoring tools
• Video recording and editing experience
• Familiarity with Learning Management Systems (LMS)
• Basic graphic design and content creation skills
• Experience creating content for YouTube, social media or other digital channels

• Adobe Captivate experience
• Knowledge of Microsoft SQL

Work Requirements

• Regular travel throughout South Africa and Africa
• Occasional international travel
• Valid driver's licence
• Own vehicle for business travel where required
• Valid passport
• Ability to stand for extended periods while conducting training
• Fluent in English; additional South African languages would be advantageous

KEY COMPETENCIES / PERSONAL ATTRIBUTES

• Strong technical training, facilitation and knowledge transfer skills
• Excellent presentation and public speaking capabilities, with the ability to engage diverse audiences
• Proficiency in instructional design and the development of effective learning content
• Strong written and verbal communication skills
• Ability to build productive relationships and effectively engage with internal and external stakeholders
• Sound analytical thinking, problem-solving and decision-making abilities
• Strong planning, organisational and time management skills, with a high level of attention to detail
• Self-motivated, proactive and capable of working independently with minimal supervision
• Collaborative team player who contributes positively to cross-functional initiatives
• Customer-focused mindset with a commitment to delivering excellent service and learning experiences
• Adaptable and receptive to change, with a commitment to continuous learning and professional development
• Demonstrates professionalism, reliability and punctuality in all aspects of work
• Ability to manage multiple priorities and deliver high-quality outcomes within agreed deadlines
• Maintains a positive attitude

* EE candidates will be given preference*

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.