Software Technician

JOB TITLE: Technician

DEPARTMENT: Hospitality – Based in Cape Town

MINIMUM QUALIFICATION: Matric Certificate

START DATE

REPORTING TO: Regional Manager, Western Cape

EDUCATION AND EXPERIENCE

Preferred Qualifications

• N3 Electronics
• N+ Networking
• A+ IT

Experience

• Experience service industry or in the Hospitality industry will be a great advantage
• Must have at least 3-5 years’ work experience
• Must have basic computer networking experience
• Computer Literate
• Understand and use of basic Electronics
• Access control setup and installation will be a great advantage

PERSONAL

Personal characteristics

• Must be a team player and work together in solving problems
• Must be able to work without supervision and work under pressure
• Highly motivated individual
• Should take initiative
• Good telephonic and communication skills
• Well groomed

SPECIAL KNOWLEDGE

• Knowledge of Access control systems
• Remote access/ File sharing knowledge
• Windows/Linux operating system

ACCOUNTABILITIES AND RESPONSIBILITIES

• Standby weekly and weekends
• Having your own car is essential and in good working conditions
• Customer service is vital part of this position
• Attending scheduled call outs, managing and rescheduled call outs not attended to timeously
• Quoting clients, secure the purchase order and send all details to Admin Support at HQ
• Sign offs completed at the end of a task
• Accurate service reporting on system daily
• Must be willing to occasionally travel outside of South African borders for work
• Candidate must be well spoken and be able to address emails in a professional manner
• Actively manage emails referred
• Manage credit/petrol card expenditure

BASIC FUNCTIONS

• Diagnose and repair our software and hardware systems
• Diagnosing network related issues
• Interface Vingcard software with client’s property management system
• Be able to troubleshoot any software-related issues as well as our all Vingcard-related hardware and carry out repairs
• Build database for new and existing clients
• Perform remote assistance to clients not easily accessible
• Program and configure locks and safes
• Install Vingcard related product
• Training all hotel front line staff members on our software
• Training maintenance on maintaining door locks and safes
• Using routers and similar equipment to install locks when needed
• Installation and setup of our energy management system ENKOA
• Assist Level 1 and level 2 technicians when required
• Actively manage all relevant callouts logged on the portal
• Work closely with sales team and manage repairs/ warranty returns

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.