KAM eCommerce

Purpose of the role:

e-Business is recognized as a key growth driver for ASSA ABLOY, covering all digital touch points along an integrated customer journey. This includes customer experience, design, digital marketing, e-commerce on owned and 3rd party sites, customer service and technical support, data and analytics. We are looking for an Ecommerce Manager to develop and rollout the regions e-Business strategy with focus on Yale brand as first step. The job holder will be required to deliver the strategy and national growth plan. The role will deploy the e-Business strategy in the market region, implementing platforms and tools including analytics, growing the online presence and sales through own - and third-party e-shops. In this role, you can expect to communicate with colleagues around the region on a daily basis and divisional teams as well.

Responsibilities:

• Translate divisional plan into regional strategy, defining implementation plan, targets and KPIs.
• Ownership of strategy, activation, content and technology platform to enable e-Business and drive e-commerce sales performance.
• Implement go-to-market strategies and plans to accelerate adoption of e-tools, acting as a change agent to develop the business.
• Work closely with the rest of the Retail Team and Product Management as well as Marketing to define & implement sales strategy in different channels.
• Develop and implement a roadmap for the online store, with focus on marketing and promotional calendar.
• Coordinate marketing and social media campaigns over digital platforms in collaboration with marcom team, with updates around product launches, collaborations, selling reports.
• Responsible for regular reporting on website & marketplace performance and customer experience metrics Responsible for optimizations to navigation, collections, search, and homepage.
• Monitor competitive landscape and site benchmarks.
• Responsible for the creation, maintenance, and optimization of product listings across third-party marketplaces and owned e-commerce platforms, ensuring compliance with platform requirements, accurate product information, pricing, imagery, and digital assets. Manage and optimize paid advertising campaigns across marketplace platforms.

Professional Qualifications & Experience:

• Minimum Grade 12 (Matric)
• Marketing degree (preferred)
• Experience in implementing e-Business strategy and programmes and driving both internal and external adoption.
• Commercial experience expected with exposure to IT and new technologies desired
• Good understanding of managing web shop.
• Good experience in developing and articulating customer journeys.
• Experience in working in a global organisation
• Must have excellent written/oral communication and networking skills Driven and pro-active, stays on top of the issues and follows up rigorously.
• Good team player with a consultative advisory style and experience.
• Respectful and with high integrity
• Fluent in English
• Demonstrated experience managing e-commerce platforms and Content Management Systems (CMS). Experience with Magento is preferred.

Key Competencies:

• High energy levels
• Results driven
• Good communication and facilitation skills
• Trustworthy
• Perseverance
• Planning and organization skills
• Self-starter and self-motivated
• Strong time management skills

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.