Senior Solution Sales & Support Engineer


                    An Amazing Career Opportunity for Senior Solution Sales & Support Engineer!!!


Location(s): Indonesia


Who are we? 

HID Global powers the trusted identities of the world’s people, places and things, allowing people to transact safely, work productively and travel freely.  


We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. 


Check us out here: and 



HID Global is seeking a Senior Solutions Sales and Support Engineer who will play a pivotal role in understanding customer challenges and deriving requirements to identify opportunities for our existing hardware and software offerings, along with providing professional services and software customization engagements. This role demands a highly motivated professional who is adept at driving sales by effectively matching customer business drivers with HID Global's technology. Your technical and business acumen will be vital in articulating and supporting complex solutions to both existing and prospective customers and ensuring the seamless execution of projects from inception to completion. This role serves as part of the Sales team, contributing to the technical aspects of the customer engagement.


As our Senior Solution Sales & Support Engineer, you’ll support HID’s success by: 

  • Serve as a technical expert within the Sales team, enhancing customer engagements with technical knowledge and project management skills.
  • Develop and deliver comprehensive technical solutions for customers, leveraging a deep understanding of HID Global's hardware, software, and services, while overseeing project lifecycles to ensure successful delivery.
  • Prepare detailed proposal documentation for large and complex projects, focusing on system integration, project management, and customer value maximization.
  • Interpret complex customer requirements in collaboration with regional sales, product managers, and systems teams to devise effective solutions, managing project timelines and deliverables.
  • Provide essential technical information for quotes, tenders, and information requests, facilitating the sales process.
  • Architect, validate, and document leading biometric solutions in partnership with Product Management, Services, and Engineering teams, managing projects to meet customer expectations.
  • Act as HID Global’s pre and post-sales technical liaison, offering consulting and support to HID Global Sales, Partners, and Customers, while managing project communications and milestones.
  • Engage in professional and technical development activities to stay at the forefront of technology trends and project management best practices.
  • Liaise with Product Management and Engineering teams to tailor solutions that meet specific customer requirements, ensuring effective project delivery.
  • Represent HID Global’s technical capabilities at trade shows and internal meetings, responsible for project presentations and demonstrations.


What we will love about your background: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum 5 years of experience in a similar role with a focus on Requirements Analysis and Software Requirements gathering.
  • Excellent verbal and written communication skills.
  • Ability to creatively engineer solutions to solve customer problems, with a strong problem-solving aptitude focused on selling to customer needs.
  • Deep product knowledge and understanding of the Product Development lifecycle.
  • Excellent presentation skills and understanding of enterprise computer networking standards.
  • Basic technical knowledge of Microsoft Windows and Windows Server platforms as well as Linux, including practical understanding of Networking architectures and protocols (TCP/IP, FTP, NFS, SMTP).
  • Knowledge of Active Directory, mobile technologies, application life cycles, and cloud computing services (SaaS, PaaS, IaaS).
  • Ability to organize and manage multiple projects and tasks simultaneously, working independently and capable of learning new concepts on one's own.
  • Preferred experience with Biometrics.


Your Experience and Education include:

  • Bachelor’s degree in related fields of computer information system is required.
  • Master’s degree desirable, not required, and Technical Certifications are a plus.
  • Candidates with equivalent education plus relevant job experience may also be considered.
  • Minimum 5-years of technical experience with technical sales delivering solution requirements definition, design and problem resolution.
  • Experience with statements of work and technical proposals.
  • Experience and understanding of software solutions and professional services offerings.
  • Experience with working as a liaison between Sales and an Engineering team.
  • Experience with fingerprint or other biometric solutions is desired.
  • Able to manage technical solutions by performing basic project management functions including but not limited to scope, tracking deliverables, providing meeting minutes and tracking action items.
  • Experience in Enterprise level solutions from the design, engineering and understanding of complex deployments across distributed systems.
  • Ability to work as part of a team.


Language Skills                  

  • Ability to effectively communicate in the English and Bahasa Indonesia languages, both verbally and in writing.
  • Ability to read and interpret technical journals, specifications, international technical standards, etc.


               Customer Expectations

Highlight knowledge, skills, abilities and traits necessary in this role to satisfy our customer's expectations.

  • Ability to be a technical consultant during customer’s engagement process.
  • Ability to build empathy and trust with customers.
  • Ability to technical discuss and paint a vivid picture of the solution to customers, and present back the value and benefits via an engaging story.


               Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee works primarily in a home office environment.
  • The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.


              Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Up to 50% travel and fieldwork, including international travel required. Therefore, employee must possess, or be able to acquire a valid passport.
  • Must be legally eligible to work in the country in which you are hired.  


Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.



HID Global is an Equal Opportunity/Affirmative Action Employer –Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 


#solutionsales&supportengineer # supportengineer #HIDJobs


We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


Jakarta, ID, 12420

Engineering & Science
Travel Required: 31%-60%
Mid-senior level