Technical Support Coordinator (m/f/d)

ASSA ABLOY is the world's leading provider of access solutions. For our subsidiary DoorBird we are looking for a full-time Technical Support Coordinator (m/f/d) at the Jacksonville, FL location to start as soon as possible.

DoorBird develops, manufactures, and markets high-quality IP video door entry systems worldwide.

What we offer:

• Competitive compensation package
• 401(k) with company match
• Generous bonus structure based on overall territory revenue and KPI’s
• Health Insurance
• Stable hours and excellent work/life balance
• Generous, flexible vacation
• Work remotely 1 day per week

About You:

• Experience: Minimum of 3 years in a technical product support role, with leadership or managerial experience preferred.
• Education: A degree in a related field (e.g., Engineering, Computer Science) is preferred.
• Location: Based in or near the Jacksonville area.

​​​Technical Skills:

• Proficiency in Microsoft Word, Outlook, Excel, and other office applications.
• In-depth understanding of Android and iOS operating systems.
• Strong working knowledge of smart devices and applications.
• Extensive experience in networking and network troubleshooting.

Leadership Qualities:

• Demonstrates learning agility by proactively seeking solutions and guiding the team through challenges.
• Actively seeks and integrates feedback to enhance support processes and maintain a thorough understanding of customer support needs.
• Listens attentively to both team and customer concerns, demonstrating empathy and building strong relationships.
• Exhibits exceptional interpersonal and communication skills, fostering a collaborative team environment.
• Takes ownership and ensures tasks are followed through to completion.
• Capable of managing a team effectively, fostering collaboration, and working independently when necessary.
• Communicates effectively, both written and verbally.
• Strong multitasking abilities and adaptability to change.

About the Opportunity:

• Leadership Role: Oversee the technical product support team, providing guidance and ensuring high-quality customer support.

• Customer Support: Manage and provide technical product support to customers via telephone and email.

• Problem Solving: Apply critical thinking to troubleshoot installation issues and hardware/software performance problems.

• Mobile App Support: Oversee user-facing support for the DoorBird app on mobile devices.

• Help Desk Management: Manage and prioritize help desk support requests via an online ticketing system, escalating issues to the engineering team and higher management as necessary.

• RMA Processing: Supervise the processing of RMA requests and coordinate the issuance of replacements for defective products.

• Sales Support: Collaborate with the sales team on pre-sales activities, including answering product questions and participating in webinars.

Are you looking for an appreciative company and want to work with modern IP technologies? Then DoorBird is the right place for you! Look forward to a secure job in a globally established company with an inspiring corporate culture, flat hierarchies, and fast decision-making processes.

Apply now via the ASSA ABLOY career portal.

We look forward to hearing from you! 

DoorBird, based in Berlin, San Francisco and Jacksonville, is a medium-sized company with around 120 employees that develops, produces and distributes products worldwide as one of the market leaders in the "smart home" sector in Germany. www.doorbird.com

DoorBird is part of the ASSA ABLOY Group. With 61,000 employees in over 70 countries, ASSA ABLOY is the world's leading manufacturer and supplier of access solutions and security systems that meet customers' high demands for security, protection and user-friendliness.

Location: Deerwood Park Blvd Building 100 - 32256 Jacksonville, FL- www.doorbird.com