Field Service Engineer

An Amazing Career Opportunity for a Field Service Engineer!! 

Location: Istanbul, Türkiye

Job ID: 50294

The Field Service Engineer independently determines, within the scope of the request, which activities must be carried out, at what time, in what manner, and at what moment consultation or coordination with colleagues within the company is required.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Secure Issuance (SI):

Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation.

As our Field Service Engineer, you’ll support HID’s success by: 

• Discussing and resolving the malfunction or complaint with the customer by telephone
• Reviewing drawings, specifications, complaint descriptions and background information
• Determining the work approach and execution schedule in consultation with the customer
• Collecting and preparing the necessary tools, components, software, and manuals
• Performing periodic maintenance on company products at customer sites in accordance with maintenance schedules and work instructions; replacing parts, resetting and adjusting machines based on work instructions and service bulletins
• Identifying the causes of malfunctions or complaints in the process or company product (electronic, pneumatic and process technical parameters) and resolving them
• Adjusting or replacing hardware or software as needed, based on work instructions and service bulletins
• Optimizing Uptime and Yield (by analyzing logs)
• Carrying out repairs on components or systems returned by customers
• Activities are performed both domestically and internationally
• Advising customers on effective and efficient use of upgrades and spare parts
• Providing maintenance training, based on training materials, to Operators and Service Technicians at customer sites
• Identifying and feeding back commercial and technical improvement opportunities at the customer to the internal organization
• Defining and reporting structural issues (e.g., repeated recalibration of functions or recurring component failures) to the Teamleader Service

Your Experience and Background include:  

• Reporting on machine performance, problem analysis, actions taken, and solutions to the customer
• Communicating bottlenecks in escalations to the Teamleader Service
• Communicating with all disciplines on problem detection and improvement proposals
• Exchanging matters related to delivery and service activities, such as coordinating the method and timing of maintenance with (international) customers
• Coordinating planning and required parts and tools with the Service Helpdesk Engineer
• Maintaining the customer relationship and optimizing customer satisfaction
• Quality, cost control, and delivery of the agreed service commitments with customers

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal