Implementation & Training Specialist



Join us at ASSA ABLOY as we pioneer the future of training! We're on the brink of a remarkable transformation in our training department, poised to elevate our methodologies into the digital age. This opportunity isn't just a job; it's a chance to lead innovation and shape the future of training in our organization.


As a Software Training Specialist, you'll spearhead the transition from traditional methods to cutting-edge technological solutions. We're looking for an enthusiastic individual to become the foremost expert on our software solutions.


What you will be doing:


  • Master the intricacies of ASSA ABLOY software solutions and their intended applications for clients.

  • Collaborate with clients to grasp their operational needs, technological proficiency, and workflows.

  • Identify opportunities where ASSA ABLOY software can enhance client operations.

  • Formulate comprehensive implementation plans ensuring client satisfaction and potential sales growth.

  • Lead the implementation process from initial discussions to final sign-off and transition to Support.

  • Develop project plans and Statements of Work to define project scope and mitigate risks.

  • Manage resources and timelines to ensure successful project delivery.

  • Communicate project progress and address any issues or delays with stakeholders.

  • Manage client expectations and uphold Service Level Agreements.

  • Act as a trusted advisor for clients during training and project phases.

  • Collaborate with management to standardize implementation processes and tools.

  • Assess and address internal and external training needs, maintaining records accordingly.

  • Plan, organize, and deliver training sessions, leveraging various mediums for effective learning.

  • Create and refine training materials in coordination with the Training Manager.

  • Conduct individual or group training sessions both in-person and via web platforms.

  • Explore innovative technologies to enhance training delivery and user experience.

  • Evaluate training effectiveness and suggest improvements to the Training Manager.

  • Optimize training schedules and methods to maximize user engagement.

  • Provide valuable customer feedback to the Training Manager and development team.

What we are looking for:

  • Experience in project management, sales, training, or support of software solutions for strategic customers.

  • Previous exposure to the Door and Hardware or Construction Industry.

  • Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.

  • Strong organizational, planning, and motivational abilities.

  • Proficiency in audiovisual equipment setup and presentation software.

  • Familiarity with Office, training software, calendar integration

  • Project Management certifications are advantageous.

  • Willingness to travel as needed  for client engagements related to training and implementations


What we offer

We’re passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us. We are proud to offer:

  • Continuous professional development opportunities and an environment that fosters internal growth and mobility

  • Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k

  • Generous holiday schedule and paid time off to refresh and recharge

  • Employee pricing on our products and discount programs for travel, entertainment, and more!

We review applications regularly, so don’t hesitate, apply today!

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran 



We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

-, AZ, US, - Phoenix, AZ, US, 85044

Sales, Marketing & Product Management
Travel Required: 0%-10%
Mid-senior level