Pay Application Administrator

Title:                                  Pay Application Administrator

Location:                          Huntersville, NC

Business Area:                Door Systems | ASSA ABLOY

We are seeking a detail-oriented and motivated Pay Application Administrator to join our dynamic finance team. In this role, you will be responsible for managing billing portals for subcontracts across both our commercial and residential installation departments. Additionally, you will reconcile customer accounts by following up with clients, providing supporting documentation, and ensuring the timely collection of payments. You will play a crucial role in maintaining accurate financial records across multiple divisions, supporting cash flow, and ensuring the efficient management of receivables. The ideal candidate will possess exceptional organizational and communication skills, along with a proactive approach to managing high-volume accounts.

Key Responsibilities

• Manage monthly progress billing for subcontracts.
• Compile and execute required documentation for contractors, including lien waivers, material supplier lien waivers, and Payapp forms.
• Assist with the preparation of close-out documentation upon request.
• Invoice Management: Send out Payapp invoices to customers by due date.
• Account Management: Oversee a portfolio of overdue accounts to ensure timely payments and reduce outstanding balances.
• Client Communication: Contact clients by phone, email, or letter to follow up on overdue invoices and negotiate payment terms.
• Dispute Resolution: Investigate payment discrepancies, resolve billing issues, and work with clients to ensure proper payment processing.
• Account Documentation: Maintain accurate and up-to-date records of all communications, payment agreements, and collection activities.
• Reporting: Prepare regular reports on outstanding balances, payment statuses, and collection efforts for management review.
• Collaboration: Work closely with the finance and sales teams to ensure that customer accounts are properly handled and reconciled.
• Account Reconciliation: Reconcile accounts receivable records with completed Payapps, investigate discrepancies, and revise Payapps as necessary.
• Adhoc: Perform other tasks as requested by Leadership.

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
• Proven experience in collections, billing, or accounts receivable (2+ years).
• Strong communication skills (verbal and written) with the ability to interact effectively with clients and team members.
• Excellent problem-solving and negotiation abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and Adobe.
• Experience with billing portals (Textura, Procore, GC Pay) preferred.
• Ability to manage time effectively, prioritize tasks, and work independently.
• Strong attention to detail and organizational skills.

Desired Skills

• Familiarity with basic accounting principles and practices.
• Ability to work independently as well as part of a team.
• Strong problem-solving abilities and a customer-focused approach to resolving issues.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.