Customer Service Specialist, PANPAN and Yale China

1.   RESPONSIBILITY         :       

 •        服务网点数据分析、发布：未派工、未完工、投诉、超期完工、超时派工、超时响应；
•        长沙、成都工厂补单数据分析：零配件/框扇门-生产/发货时效，超期订单数据发布；
•        长沙、成都工厂售后订单数据周报发布，超期订单跟踪；
•        长沙、成都零配件“0”库存统计并发布；
•        零配件/框扇门-订单系统/AX系统交互、成本价格核对；
•        返厂配件系统操作/账务申报；
•        2024新增：耶鲁零配件系统交运、打印发货单；
•        网点正负激励发布，奖品、罚金系统交运、发货；
•        网点超期零配件系统交运扣款；
•        供应商旧换新零配件系统出入库交运，收发货单打印；
•        耶鲁400电话、日常费用PO制作，费用支付。
2.  REQUIREMENTS         :       

 •        大专学历及以上；
•        熟练操作Excel等办公软件；熟悉操作Office办公软件及企业ERP系统运用；
•        有责任心，做事用心、踏实、细致

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.