Technical & Field support BENELUX

Can you bring your technical skills to our support department? 

Join our team anywhere in Belgium or The Netherlands and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Technical & Field Support:

Reporting to the Technical Business Development Manager, you provide technical support and assistance to partners in the indirect business segment regarding the installation, maintenance, and troubleshooting of sectional doors.

You would also: 

• Serve as a subject matter expert on our sectional door products, specifications, and installation procedures, and provide guidance and recommendations to partners as needed.
• Deliver technical training programs and materials for partners to enhance their product knowledge, installation skills, and troubleshooting capabilities.
• Act as a liaison between partners and internal departments including sales, product development, and quality assurance to ensure effective communication and resolution of technical issues.
• Stay up-to-date on industry trends, advancements in sectional door technology, and relevant regulations and standards to provide informed technical guidance and support to partners.
• Represent the company at industry events, trade shows, and conferences to network with partners, demonstrate products, and showcase technical expertise.

The skills and experience you need:
We are looking for someone who:

• Has at least 10 years of experience in a technical support and/or field installation of industrial products in a B2B environment
• Speaks Dutch and English fluently. Knowledge of any other language could be a plus, especially French.
• Has experience in technical product support, especially in construction or building materials industry within a B2B market. Knowledge of sectional doors or/and docking products will be a huge plus.
• Has excellent problem-solving skills and the ability to troubleshoot technical issues effectively, both remotely and in the field.
• Has the ability to communicate with people from different levels, both internally and externally, with excellent listening and teaching skills.

Ideally, we are looking for someone who is autonomous and flexible, and who can plan their days and weeks efficiently. Someone who is home-based and prepared to travel up to 50% of their time.

What we offer: 
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer: 

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes. 
• A key role offering autonomy, empowerment, and an excellent opportunity for sales growth in and outside Europe.
• A company culture based on innovation, empowerment, engagement, initiative and dialogue.
• Be part of a big international group where the aim is “to hire to retire” with several career opportunities.
• A strong global brand.
• Very profitable business with interesting growth ambitions.

We review applications regularly, so don’t wait! 

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. 
If you have any questions about the role or the process, email Nisrine Ben Azzouz, Sourcer, at Nisrine.benazzouz@assaabloy.com    

Let’s create a safer and more open world - together! 

To find out more about us, visit www.assaabloy.com

About Dynaco Europe

Dynaco Europe is a full-service business partner in entrance automation part of the Indirect Business EMEA of the Business Segment Industrial division. Our group is ASSA ABLOY, which has 61,000 employees and a yearly revenue of € 12.3 billion. Indirect Business EMEA via its legal entity Dynaco Europe distributes industrial doors and equipments through a network of strong dealers in 80 countries accross the world. The headquarter is located in Belgium (Moorsel/Aalst).

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.