Customer Care Rep

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions is seeking candidates for a Customer Care Representative based in the Hamilton, NJ Key Accounts Center.

We seek a master communicator: The Customer Care Representative will be responsible for serving as customer liaison for a portion of ASSA ABLOY Entrance Systems’ Key Accounts. The CCR will be expected to deliver highly effective, efficient communications over the phone, in person, and in writing, and have proficiency in Word, Excel and Outlook. This position is the bridge between the company’s service groups and customers, and plays an integral role in the company’s overall success. Experience in a similar high-paced, customer service environment is essential.

Responsibilities:

• Maintaining the relationships with company’s major customers.
• Updating customers with job completion statuses via email, phone, and portal.
• Answering technician and customer phone calls and email requests.
• Closing out and ensuring work orders are in a billable status on customers’ portals.
• Preparing customer quotations for service repairs.
• Maintaining customer reports and workflow management.
• Proactively following up with customers upon request (phone/email).
• Ability to multitask and juggle many assignments simultaneously.
• Ability to operate in a fast-paced, high call volume, customer-focused office environment.
• All other duties as assigned.

Requirements: The successful candidate will possess the following experience:

• Must have prior experience working in a high-paced, customer service environment.
• Proven hands-on experience in developing customer relationships.
• Exceptional communication (written/verbal) skills.
• Organized self-starter with an innovative system of follow up.
• Ability to prioritize and execute required tasks with urgency.
• Ability to take direction.
• Ability to read and follow instructions, both written and verbal.
• Must be a team player.
• Proficient in MS Office Programs (Word, Excel, Outlook).
• Must have a high school diploma; some college preferred.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.