Facilities & Fleet Manager

Door Systems, ASSA ABLOY, is the world’s most comprehensive international supplier and manufacturer of residential and commercial door and dock solutions. With a holistic approach to the flow of people, goods and vehicles, we create solutions with the best possible balance of cost, quality and lifetime performance. We are currently seeking a Customer Service Manager in the Greenville, SC area.

Expectations

• Minimum of HS Diploma
• 5+ years of customer service management or 10+ years of customer service experience
• Must be familiar with MS Office applications, i.e. Microsoft Outlook, Word and Excel
• Ability to learn new systems and proven record for training team members
• Must be willing to travel up to 25%

Principal Duties and Responsibilities:

• Management and development of Customer Service Team
• Manage customer escalations
• Invoice approvals
• Master CSR functions:
  • Book and create work orders for new equipment.
  • Complete and send transmittals to vendors for each product based on predetermined scope and price from purchasing.
  • Release orders in vendor portals based on predetermined scope and price from purchasing.
  • Build and maintain job folders.
  • Coordinate ship dates based on information from the sales team.
  • Alerts vendor to missing and damaged shipments.

Qualifications:

• Excellent written and oral communications skills, strong presentation skills and the ability to quickly adapt.
• The ability to build strong relationships on all levels, internally and externally with customers and suppliers.
• Strong record of well-developed interpersonal and collaborative skills

Strong analytical and creative problem-solving abilities, and a hands-on approach to business will be important competencies

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.