Assistant Manager - Service Sales

Role Summary: The Service Sales Executive/Manager is responsible for driving revenue through the sale of service offerings such as AMCs, spares, upgrades, retrofits, and service packages for industrial products (e.g., dock levelers, high-speed doors, sectional doors, etc.) and HVLS Fans. This role involves Spare Parts planning, Service offer creations, identifying service opportunities in the existing customer base, pursuing leads, preparing commercial proposals, negotiating contracts thru Sales team, and ensuring customer satisfaction. It also includes cross-functional coordination with Sales ,Service Delivery, Finance, and Technical Teams.

Key Responsibilities:

1. Spare Parts Planning and Management

• Identification of spare parts for various products
• Spare parts /Service Price list
• Parts Planning and Management
• Creating offers: Spares/Service/AMC/CMC etc.
• Spare parts stock management

2. Service Revenue Generation

• Drive sales of Annual Maintenance Contracts (AMCs), extended warranties, upgrades, and spare parts.
• Generate leads through installed base analysis, service records, and proactive customer engagement.

3. Customer Engagement & Retention

• Develop and maintain strong relationships with existing customers to identify service opportunities.
• Ensure customer satisfaction through regular follow-ups, solution-based selling, and timely closures.

4. Proposal & Contract Management

• Prepare and present service proposals, quotations, and contracts tailored to customer needs.
• Negotiate commercial and contractual terms within the company’s pricing guidelines.

5. Cross-functional Coordination

• Coordinate with Sales, service operations, logistics, and finance teams for execution and fulfilment.
• Provide feedback from the field to technical and product teams for service improvements.

6. Market & Competitor Analysis

• Track competitors’ service offerings and pricing strategies.
• Share insights to refine the company’s service strategy and positioning.

7. Sales Reporting & Forecasting

• Maintain accurate records of sales activities in CRM/ERP systems.
• Provide regular forecasts, sales updates, and pipeline status to leadership.

8. Campaigns & Initiatives

• Execute service campaigns and customer outreach programs in alignment with business strategy.
• Participate in exhibitions, service roadshows, and customer meets as required.

Key competences:

• Strong customer relationship management
• Excellent communication and negotiation skills
• Technical understanding of industrial products and services
• Sales planning and target achievement
• Self-motivated with the ability to work independently
• Analytical thinking and problem-solving
• Proficiency in Excel/CRM/ERP systems and MS Office

Requirements:

• Graduate in Mechanical / Electrical / Industrial Engineering or equivalent
• 5–7 years of experience in service sales, preferably in industrial equipment or capital goods
• Prior experience with doors, dock solutions, HVAC, elevators, or similar B2B products is an advantage
• Working knowledge of AMC structures, service contracts, and lifecycle cost selling

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.