• Ticket Management: Receive, manage, and resolve IT-related tickets through ServiceNow, ensuring efficient resolution within defined SLAs.
• First-Line Support: Provide initial troubleshooting, identify issues, and resolve IT problems for applications, endpoints, and network-related concerns.
• Onboarding & Offboarding: Set up and deactivate user accounts, access rights, and devices for new and departing employees - from account creation in Active Directory/Entra ID to device issuance and return.
• Collaboration: Work closely with second-line support engineers and external vendors (e.g., DELL, Canon, A1) to escalate complex issues and ensure resolution.
• Application and Endpoint Support: Offer support for business-critical applications and endpoint devices, ensuring they are operating optimally and are aligned with internal best practices.
• Communication: Collaborate with both internal and external stakeholders, coordinating solutions for various IT challenges.
• Knowledge Sharing: Contribute to improving the support environment by maintaining a knowledge base, sharing best practices, and collaborating with the global IT team within ASSA ABLOY Group IT.
• Continuous Improvement: Work to improve overall support processes and share suggestions for enhancing the user experience, increasing the efficiency of IT services.

• Completed technical education (e.g., apprenticeship, technical college/HTL, vocational school) in IT - alternatively, comparable professional experience in IT support
• At least 3 years of experience in IT support or a related field
• Proficiency in Microsoft 365 and experience with ServiceNow or similar ticketing systems
• Hands-on experience in user and access management with Active Directory and Microsoft Entra ID (Azure AD), e.g., account creation/deactivation, permission assignment, and password resets
• Basic understanding of networking (DHCP, TCP/IP, VPN), hardware, and endpoint management on Windows and macOS
• Experience with Windows Autopilot and Mobile Device Management (Intune) for automated provisioning and management of devices and smartphones
• Confident use of remote support tools (e.g., TeamViewer) for remote maintenance and user support
• Familiarity with Microsoft Teams for communication and collaboration
• Basic understanding of AI chatbots and automation solutions in IT support
• Strong problem-solving abilities with a systematic approach to troubleshooting IT issues
• Good communication and collaboration skills to work effectively with internal and external teams
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• An affinity for business processes, and experience working with business applications and support tools
• Proactive, with a hands-on attitude toward problem-solving
• Customer-oriented and solution-focused, always aiming for efficient service
• Fluent in both German and English, written and spoken (German is a mandatory requirement)
• Up to 5% travel

What You Can Expect

• Flexible Hybrid Work Model: Achieve a better work-life balance with our adaptable hybrid working options.
• Meal Allowance: Benefit from a digital meal allowance designed to suit your preferences.
• Job Bike Leasing Program: Participate in our bike leasing program to promote a healthier and more active lifestyle.
• Transport Subsidy: Receive financial support for your Job Ticket to help with your daily travel costs.
• Extra Vacation Days: Take advantage of an optional additional week of vacation to recharge.
• Support Sustainability: Access electric vehicle charging stations in our parking area to support eco-friendly commuting.
• Global Collaboration: Work alongside an international team of specialists, sharing knowledge and insights from diverse backgrounds.
• Professional Growth Opportunities: Discover excellent chances for career development and skill enhancement.

Ready to make an impact? Apply today and be a part of SKIDATA's innovative journey! 

Location: 

Grödig

Your personnel Contact:

Anja Effenberger - Senior HR Business Partner  (+43 62468883086)

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.

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