Sales operations representative



Sales Operations Representative

Location(s): Galway, Ireland  

Job ID: 13411


You will be part of the Sales Operations team in EMEA, working together with a dynamic and multi-cultural team. Your role will be capital to support and empower the EMEA sales team, maximizing and expanding EAT sales opportunities. You will work together with a global team and support customers with sales operations related activities for HID Extended Access Technologies Products (RFID & Biometrics).


HID’s Extended Access Technologies (EAT) Department: 

The Finance department partners with business leaders across the company and drives impact through a grounding in hard data, an independent point of view, business partnership, a collaborative approach, and a focus on the development of our people.



Who are we?  

HID Global powers the trusted identities of the world’s people, places and things, allowing people to transact safely, work productively and travel freely.   We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and 



As our Sales Operations Representative, you’ll support HID’s success by: 

  • Taking responsibility for and become a champion of EAT products and services providing sales support across all EAT sales channels
  • Maintaining and managing all licenses and partners agreement including direct liaison with customers, update of the database and report.
  • Setting up new customer account, manage account update in CRM tools, ensure all document in CRM tools is compliant to internal requirements. Directly solicit for new account information to customers.
  • Providing quotations, review and screen POs and champion demand forecast in Sales and Operations (S&OP) process.  
  • Ordering Backlog Management:  Collaborate with Supply Chain and Operations Teams to ensure maximum revenue attainment each month and consistent feedback to customer and Field Sales on order progress
  • Setting up Pricing and Special Quotes in CRM tools. Coordinate with customers and sales team to ensure all information is precise and accurate for management approval. 
  • Coordinating with Customer Service, Operations and Finance for supporting sales orders and sample orders booking.
  • Setting up and maintaining revenue sales reports as well as forecast reports.
  • Liaising with internal support teams on satisfying special customer requirements on POs.
  • Providing complete and professional communications to customers and internal sales team via phone and email while maintaining these results and action items through CRM tools.
  • Continuous learning of product enhancements. Communicate product updates to customers, including End of Life (EOL), new technology introduction, product change notice.
  • Participating as key member partnering with the external sales team to provide exemplary customer service and maximize team efficiency and revenue.
  • Providing timely submission of monthly reports, expense reports and other related action items as required by senior management.



What we will love about your background:

  • Effective and proven contact management database skills.
  • Demonstrated time management, communication, decision-making, presentation and organization skills.
  • Ability to work independently
  • Ability to perform multiple tasks simultaneously and complete short-term and/or long-term tasks and project assignments on time
  • Ability to work in a team-oriented atmosphere
  • Must have the ability to work with and deal with various languages and cultures.
  • Must demonstrate customer focused mentality



Your Experience and Education include:         

  • Associate degree (or better) or equivalent training and experience in sales, or customer service organization.
  • Minimum 2 years’ experience in sales operations, inside sales, sales assistant or account management.
  • Other EMEA language(s) an advantage.
  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Familiar with operating systems, such as Windows, Web based tools or CRM tools like SalesForce.



Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.



We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


Galway, IE, H91A4T2

Sales, Marketing & Product Management