Program Assistant



Program Assistant

Location(s): Galway, Ireland  

Job ID: 13790


HID Global are looking for a Program Assistant to join our Citizen Identification team in our EMEA Center of Excellence in Galway.


Within this role you will have the opportunity to work alongside program managers and support the delivery of projects.


Who are we?  

HID Global powers the trusted identities of the world’s people, places and things, allowing people to transact safely, work productively and travel freely.   We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and 


HID's Citizen's Identification Business Area:

As the fastest growing solution provider in citizen identity, HID Global is challenging the status quo with its collaborative approach to solutions delivery. We are positioned to deliver complex, scalable and future proof government programs, while empowering local government and partners.


As our Program Assistant, you’ll support HID’s success by: 

  • Sending order confirmation/proforma invoices to customers  
  • Requesting release-hold of shipments to finance
  • Creating COO with Chamber of Commerce and certificate of insurance with Global Cargo
  • Controlling documents against customer order and sign them (electronically). Provide customer/agent requirements for Air Waybill. Modify commercial invoices (PDF) when required.
  • Sending commercial invoice to customers as well as issuing and sending credit notes
  • Controlling documents against LoC and sending LoC documents to the bank (BNP) for payment (SLA 48h)
  • Serve as backup for PMO Order Management and other Oracle transactions, Forecasting and Revenue reporting
  • Logistics and Travel Coordination
  • Assisting PMs with Program Cost Reporting
  • Assisting in the planning of customer site visits to HID facilities
  • Proofreading and editing of documents and program deliverables



What we will love about your background:

  • Demonstrated time management, communication, decision-making, presentation and organization skills.
  • Ability to work independently
  • Ability to perform multiple tasks simultaneously and complete short-term and/or long-term tasks and project assignments on time
  • Ability to work in a team-oriented atmosphere
  • Must have the ability to work with and deal with various languages and cultures.
  • Must demonstrate customer focused mentality



Your Experience and Education include:         

  • Degree or certification from a Recognized Program preferred
  • Experience in an office environment providing administrative support
  • Experience with banking financial transactions, letters of credit, invoices, release hold statements, pro-forma invoices, etc.
  • Experience with financial reporting and forecasting
  • Experience of project co-ordination/administration
  • Experience of managing small projects,
  • Working knowledge of Oracle: Order Management, Project Module, Agile
  • Working knowledge of Microsoft Office tools: Word, PowerPoint, Excel
  • Fluent in English
  • Spanish and other languages a plus



Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.




We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


Galway, IE, H91A4T2

Project/Program Management
Mid-senior level