Customer Service Sales & Technical Support

Are you looking for the next step in your career? An exciting opportunity has opened up for a driven and motivated team member to join the D&D Technologies Sales team as a Customer Service Sales & Technical staff member based at Frenchs Forest, NSW.

D&D Technologies is a company dedicated to the design and manufacture of quality, state-of the-art gate latches, locks and hinges. We are the trusted name in innovative gate hardware and our Australian-made products are sold and exported worldwide. Established in the late 1980s, D&D gained international recognition with its ground-breaking MagnaLatch® magnetic child safety gate latch for swimming pool and other child safety gates, winning several prestigious design awards for our revolutionary design. Since then, D&D has expanded operations and continues to grow its product range, delivering innovative safety, privacy and security gate hardware solutions. In 2022, D&D Technologies was acquired by ASSA ABLOY.

In this role you represent a key member of D&D Technologies, you’ll be the first point of contact for customers, providing expert advice, troubleshooting assistance, and product recommendations. Your role will also involve identifying sales opportunities, maintaining ISO compliance within sales and customer service, and supporting our broader sales and marketing initiatives.

Key Responsibilities

✅ Respond to customer inquiries, offering tailored product recommendations and technical advice
✅ Identify sales opportunities and assist customers in making informed purchasing decisions
✅ Process and manage warranty claims, ensuring clear communication across teams
✅ Conduct product training sessions for customers and internal sales teams
✅ Maintain and update CRM systems (Epicor), including warranty processes and sales order entries
✅ Ensure all sales and customer service activities comply with ISO standards
✅ Assist with trade shows, product demonstrations, and trade display setups
✅ Prepare weekly sales reports and monthly warranty summaries

What We’re Looking For

🔹 Strong verbal and written communication skills
🔹 Excellent attention to detail and accuracy in data entry
🔹 Troubleshooting and problem-solving abilities
🔹 Mechanical aptitude and product installation knowledge
🔹 Highly organized with strong customer relationship skills
🔹 Proficiency in MS Office and CRM software
🔹 Minimum of 2 years’ experience in customer service, technical support, or sales

Why Join D&D Technologies?

✨ Work with a globally recognized brand in a supportive team environment
✨ Opportunity to grow your technical knowledge and sales expertise
✨ Be part of a company that values innovation, quality, and customer satisfaction

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.