Workstream Lead - Sales and Customer Service

Are you ready to shape the future of our ERP transformation? We are seeking a Workstream Lead – Sales and Customer Service to play a pivotal role in delivering scalable, high quality SAP S/4HANA solutions across our Quote to Cash and Service to Close process areas. Join us at ASSA ABLOY in one of our locations—Espoo or Joensuu (Finland), Reading (Great Britain), Ski (Norway), or Landskrona/Stockholm (Sweden)—and thrive in a collaborative, innovative culture that empowers you to build a career you can be proud of.

What you would do as our Workstream Lead – Sales and Customer Service

You would serve as the regional subject matter expert and operational lead for rollouts within the SAP S/4HANA ERP program. In this role, you would oversee the regional deployment of the Quote to Cash and Service to Close processes from design through realization, acting as the regional extension of the Global Workstream Manager.

Your key responsibilities include supporting local business units in adopting the global processes defined in the ERP template and identifying local business requirements where solution enhancements may be needed.

You would also:

• Lead regional rollouts of the SAP S/4HANA Quote‑to‑Cash and Service‑to‑Close processes, including analysis, design, system build, data migration, testing, training, cutover, go‑live, and hypercare.

• Support local business units in adopting global processes and identify regional requirements to ensure necessary localization is incorporated into the global template.

• Facilitate workshops for process design, fit‑to‑standard analysis, gap identification, and solution definition, acting as the regional extension of the Workstream Manager.

• Ensure delivery quality and governance by maintaining clear documentation, validating business readiness, coordinating dependencies, and adhering to program milestones.

• Drive change and stakeholder management by supporting process adoption and training, collaborating with business areas, IT teams, and partners, and helping balance scope, cost, quality, and timelines.

The skills and experience you need
We are looking for someone who has:

• Strong functional expertise in Sales and Customer Service processes, including hands‑on experience with Quote‑to‑Cash and Service‑to‑Cash.

• Extensive ERP rollout experience across all phases, including global template deployment, localization, coordination with system integrators, and working in complex global or multi‑regional environments.

• Excellent leadership and communication skills, with the ability to facilitate workshops, build stakeholder alignment, simplify complex topics, and ensure quality, governance, and value delivery.

• Ability to ensure high quality data migration, including maintaining accurate and well structured customer data and understanding how data flows between different systems.

• Flexibility, including willingness to travel frequently within the region and fluency in written and spoken English.

Experience with SAP S/4HANA—particularly in MM, SD, SM, and BRIM, along with a broad understanding of adjacent modules and relevant third party integrations—is considered an advantage.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

• A competitive salary and benefits package.

• A dynamic and inclusive work environment.

• The chance to make a meaningful impact in attracting and retaining top talent.

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Alexandra Kymäläinen, Talent Acquisition Business Partner, at alexandra.kymalainen@assaabloy.com

Depending on the risk profile for the role, a background screening will need to be performed. Final candidates may therefore be a subject to a background screening. The performance of a background check is subject to consent and based on our Applicant Privacy Notice.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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