Service Coordinator
Record - Your global partner for entrance solutions
Record Automatic Doors (part of ASSA ABLOY) is an industry-leading manufacturer of automatic door systems and offer end-to-end entryway solutions to suit any business’ individual needs. Founded in Switzerland, Record combines its global presence with local reach to achieve customer satisfaction and success, pushing the boundaries of product innovation.
Record’s product range includes top-quality sliding doors, swing doors, revolving doors, hermetic doors, security entrance solutions and accessories - together with their well-known maintenance service.
About the role – Service Coordinator
The successful candidate will be responsible for the daily dispatch and navigation of Technicians and Sub-contractors to ensure achievement of service, productivity, efficiency and required transactional standards of AAES Pacific.
Reporting to the Service Operations Manager, the role is responsible for:
- Collaborate closely with the Service Operations Manager and fellow Service Coordinators to manage Service Technicians schedules and rosters across multiple states.
- Organise and schedule Technicians' workloads, including planned maintenance, quoted works, on-call rosters, and emergency breakdowns, to ensure consistent and accurate navigation of Technicians, keeping them constantly moving and maximising productivity.
- Coordinate Sub-contractors for works and invoice approvals, ensuring efficient service delivery across various states.
- Address and escalate customer issues related to jobs, invoicing, and installation in a timely manner, regardless of the state.
- Maintain and update simPRO, ensuring all job stages, customer/site information is accurate and up-to-date.
Skills & experience
- A minimum of 1–3 years’ experience in a similar service position
- Knowledge of the maintenance and service processes
- Geographic knowledge of city/state
- Understanding of service business i.e. maintenance process and technical understanding including product knowledge
Benefits
- Onsite parking, mobile phone, and laptop
- Work with a global organisation with strong industry growth prospects
- Be part of a market-leading team
- Ability to build a highly valued local manufacturing capability
Record Automatic Doors is an equal-opportunity employer. All employment is decided based on qualifications, merit, and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experience. As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including alcohol & other drugs) and virtual interviews.
How to apply
Please apply with an updated CV/Resume and cover letter showing your suitability for the role
Record – Building the future one door at a time – for more than seven decades.
Epping, VIC, AU, 3076