Services Manager



An Amazing Career Opportunity for a Service Manager!

Location: Eden Prairie, MN, Austin, TX

Job ID: 15092


Do you have a passion for providing great client service to help customers be as productive as possible? Does developing a strategic business model for service delivery sound exciting? Does ensuring execution on a new services delivery function seem challenging and rewarding? Does advancing your career with a global organization that positively impacts the world every day sound fulfilling? This is a unique opportunity; join us now, and make your impact.


Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and


HID’s Secure Issuance Business 

This role will be a part of the Secure Issuance (SI) business. SI offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. Our clients span both the public and private sectors across a wide variety of verticals in the custom personalization and issuance of secure identity credentials. This position will report into the Vice President of SI Commercial Excellence which reports into the Head of the SI business.


As our Service Delivery Manager, you’ll support HID’s success by: 


  • Collaboratively crafting the strategic vision for services by engaging with leadership, peers, and customers to ensure we solve the right problem.
  • Building a plan to enact the ratified strategy.
  • Establishing processes and ways of working for the new function and team.
  • Participating in the new product introduction process, vocalizing the needs of external and internal customers from a services perspective.
  • Identifying the persona ideally fit for services team members, creating job descriptions, and hiring employees when / if appropriate.
  • Performing services for customers, engaging directly to solve problems and positively influence their perspective of our company.



What we will love about your background: 


  • Ability to engage well with customers via all communications methods.
  • Ability to triage problems and identify resolution methods quickly, creatively, and thoroughly.
  • Strong communication, organizational, and people management skills.
  • Technically minded with an eye for continuous improvement.
  • Understanding of electromechanical devices/systems.
  • Customer-centric thinking with a focus on “Servitization”.
  • Capable of establishing rapport and maintaining business relationships.


Your Experience and Education include:      


  • Bachelor’s degree or equivalent.
  • Experience in international field service support preferred.
  • Process development and improvement experience.
  • International, cross-cultural business experience.
  • Experience in managing people.
  • Experience with Augmented Reality is a bonus.


 Who you are as a Leader:


  • Exceptional communication skills, both written and verbal. 
  • Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary.
  • Good interpersonal skills, willingness to learn and continue to grow professionally.
  • You proactively seek to implement diversity into your work, including valuing different backgrounds, experiences and thinking.


Why apply? 


  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.


HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.


#HIDGlobal #Servicedelivery #Servitization


We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 

 #LI-HIDGlobal #LI-GJ1

Eden Prairie, MN, US, 55344 Austin, TX, US, 78753

Sales, Marketing & Product Management
Mid-senior level

Nearest Major Market: Minneapolis