Installation/Service Coordinator

ASSA ABLOY Entrance Systems, an international manufacturer of automated doors, is seeking a Field Installation Coordinator.

ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. We offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.

This position will be involved planning of all field installation projects and supporting field service to district end-users and technicians as needed.

Responsibilities:

• Logistical and labor coordination of all installation jobs.
• Provide quick turnaround on District service calls.
• Provide quick responses to Key Account group and customers.
• Communicate effectively with Service and Installation Technicians at all times.
• Job move-ups/preferred scheduling slots and assist production group leaders.
• Responsible for creating folders, ordering class II parts and scheduling install dates with customers.
• Update and release of orders and coordinating of job scheduling.  Work closely with the Custom Committee to ensure jobs are entered and laid out correctly; entering of class 3 orders for extrusions projects already shipped and coordination of expedite slots with production and sales. 
• Responsible for all aspects of customer service including, but not limited to; Answering incoming telephone calls, entering customer information in BAAN, scheduling service calls with customers, efficiently dispatching Technicians via FMP360, providing quotes to customers based on Technicians recommendations (when required), driving upgrades as directed and ordering parts (when required).
• Act as a liaison between the Sales and Production teams.
• Responsible for communicating with all installation technicians on a daily basis.
• Conduct field measurements.
• Participate in take-off meetings and customer interfacing.  
• Develop and maintain relationship with End-users in the Health Care and Retail segments as well as General Contractors, Sub-contractors, Architects and Suppliers.
• Interact with District Sales Department on a continual basis to determine proper labor hours.

Requirements:

• Five+ years’ experience in a field installation capacity or related environment.
• Project management experience in construction or related field.
• Excellent communication and organizational skills.
• Ability to handle pressure situations.
• Must work well within a team environment and be a team player.
• Ability to interact well with different employees and personalities.
• Physical ability to lift 75+ lbs to assist loading and unloading trucks.
• Possess the flexibility to work a varying schedule (different hours of the day and weekends if necessary).
• Customer service oriented.
• Ability to effectively multi-task
• Efficient in Baan, Word, Excel and PowerPoint. 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.