Technical Customer Service Agent

Can you bring your technical skills to our Customer Service team? Join our team based in County Durham and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Technical Customer Service Agent
As our Technical Customer Service Agent, you will play a key role in supporting customers by providing technical advice on our products, assisting with order processing, and resolving customer inquiries efficiently and professionally. In this role you will develop an extensive knowledge of our product range and have the willingness to continuously learn to provide the highest level of customer support.

This is a fantastic opportunity for an individual who is technically minded, customer-focused, and eager to develop a deep understanding of our industry-leading products. You don’t need to know our products intrinsically now, however you must be keen to become an expert as we can train and develop your knowledge on our products.

You would also:
• Provide expert advice on PC Henderson products as well as assisting with troubleshooting, installation, and compatibility queries.
• Maintain accurate records of technical issues and resolutions to improve service quality.
• Process orders efficiently in a timely and professional manner.
• Work with sales, production, and logistics teams to ensure smooth customer interactions and issue resolution.
• Stay updated on product developments, create training materials and share feedback for product and process enhancements.

The skills and experience you need 
We are looking for someone who:
• Has strong technical knowledge and experience in customer support or similar technical roles ideally from a hardware or manufacturing industry.
• Has excellent troubleshooting skills and a proactive approach to resolving issues.
• Has clear verbal and written communication and is able to explain technical details effectively.
• Has good computer skills, including Microsoft Office and CRM systems ideally with the  ability to read drawings and plans.
• Has a positive, service-oriented attitude and has the ability to manage multiple priorities.

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner, at nadia.aslam@assaabloy.com

Let’s create a safer and more open world - together! 

To find out more about us, visit www.assaabloy.com

Who you'll be working with

PC Henderson is a market leader in sliding and folding door hardware solutions. With a strong heritage and reputation for excellence, we are seeking a knowledgeable and customer-focused Technical Customer Service Agent to support our customers with technical product knowledge, troubleshooting, and order management.

Established in 1921, PC Henderson has been creating the highest quality sliding and folding door hardware for over 100 years. Our products can be seen in a wide variety of residential, commercial and industrial applications across the world.

Based in County Durham, UK, our manufacturing plant is one of the most advanced of its kind, constantly achieving strict ISO9001 quality standards. We also have offices in Ireland, the Netherlands and China along with an extensive network of distributors and representatives across the globe – exporting to over 70 countries worldwide.

PC Henderson is part of the ASSA ABLOY group, the global leader in access Solutions.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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