Head of Technical

Can you bring your technical expertise to our team? Join our team in Dublin, Ireland and enjoy a collaborative culture that empowers you to build a career you can be proud of. 

What you would do as our Head of Technical

HKC Security, a part of ASSA ABLOY, is a leading designer and manufacturer of intruder alarm solutions for the UK and Irish markets, committed to delivering innovative and reliable security systems.

As part of our continued growth, we are seeking a proactive and detail-oriented Head of Technical to join our team.

This role is crucial in ensuring management our technical operations, including our customer support helpdesk, product testing, and technical alignment between R&D, Product Management, Procurement and Manufacturing. 

You would also:
•    Lead the helpdesk team to resolve customer issues efficiently and provide escalation support for complex cases.
•    Work closely with the R&D team in testing new product developments and ensuring that products meet technical specifications, reliability standards, and customer needs.
•    Support the Operations team in addressing any technical challenges during the manufacturing, including troubleshooting issues related to customer feedback.
•    Ensure that any product changes or updates are communicated effectively between R&D, Operations, and other relevant departments to maintain consistent quality and reliability.
•    Monitor and analyse product & service performance, provide insights for continuous improvement, recommend & implement improved processes/systems/tools.

The skills and experience you need

We are looking for someone who has:

•    Proven experience in a senior technical management role within the electronics, security, or related technology sectors.

•    Strong background in managing technical support teams and helpdesk operations, with a focus on customer satisfaction.

•    Experience working closely with R&D teams to test and refine new product developments.

•    Demonstrated experience in collaborating with Product Management to specify new products and provide technical insights into product roadmaps.

•    Knowledge of manufacturing and production processes, including quality control and reliability standards.

What we offer:
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

•    Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

•    A competitive salary and incentive schemes.

•    A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

 
We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who  can see themselves working with us. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Monika Fikrová, Talent Acquisition Business Partner, at monika.fikrova@assaabloy.com.
 
Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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