Customer Services Manager

Customer Services Manager 

Can you bring your Management skills to our Customer Service department? Join our team based in Dublin and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Customer Services Manager
As our Customer Services Manager you will to lead a customer support team, ensuring exceptional service delivery and efficient management of our services. A key part of the role will be to oversee the day-today administration and support of our service, through managing complex customer inquiries, complaints, and technical issues, ensuring prompt and effective resolutions.

You would also:
• Lead and mentor a customer service team, ensuring effective training, feedback, and a productive work environment.
• Handle escalated issues, ensuring swift resolution and high customer satisfaction through strong relationship management.
• Design and refine customer service processes and policies to boost efficiency, quality, and compliance.
• Support billing operations, contribute to revenue planning, and collaborate on financial reporting with relevant departments.
• Analyze service metrics and feedback to drive improvements, while aligning with cross-functional teams to enhance customer outcomes.

The skills and experience you need
We are looking for someone who:
• Has experience in customer service management, ideally within telecom, consumer electronics, or remote services sectors.
• Has proven ability to lead, manage, and grow high-performing customer service teams.
• Has expertise in handling recurring revenue/subscription-based customer service models.
• Has a strong understanding of billing, revenue tracking, and familiarity with CRM/ERP systems and service tools.
• Has excellent communication and conflict resolution skills, with a strong analytical ability to handling complex issues.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:  

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills. 
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!.

We review applications regularly, so don't wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Talent Acquisition Business Partner, at nadia.aslam@assaabloy.com

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com 

Who you would be working with 
HKC Security is a leading designer and manufacturer of intruder alarm solutions for the UK and Irish markets, committed to delivering innovative and reliable security systems. HKC Security Limited is a wholly owned subsidiary of ASSA ABLOY, the world’s leading manufacturer and supplier of door opening solutions, meeting tough end-user demands for safety, security and convenience.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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