Service Technician

ASSA ABLOY Entrance Systems is looking for a Service Technician in our Industrial Doors division.

Role summary:

This is an opportunity for a professional, engaged and open minded individual to join a team of dedicated technicians offering a complete range of products & related services to our customers.

Responsibilities and challenges:

• Profoundly interested on daily basis to sell solutions to end users as part of recommendations in order to improve the product performance  
• Carry out installations, repairs, planned and preventative maintenance and other service activities on our range of products, including our own and competitors. This requires you to follow logical and systematic steps to diagnose any potential or existing faults. 
• Recommend improvements to the customer and provide quotations on prospective work such as replacement of wear and tear parts to avoid breakdowns between service visits; upgrades to improve functionality and the benefits of a 24/7 service agreement with the Company. 
• Able to do unplanned, proactive visits to known customers to check satisfaction and promote our capabilities and services. 
• Close cooperation with the sales force so that potential sales leads outside of your scope can be captured and managed internally. 
• To complete training in order to enhance your knowledge of products. You are required to keep up to date with the Entrance Systems market and our competitors. 
• Responsible to maintain the company vehicle, its stock and tools in good working order. 
• Responsible for troubleshooting, accurate reporting, detailing on job numbers, travel time, label equipment and complete door assignments.
• Able to read, understand and comply ‘Health & Safety’ requirements, strictly. 

 Background and personal qualities:

• Clean driving license, & other operating licenses are also of benefit.
• Education in electrical, mechanical or hydraulic training is preferred.
• Ability to lift and carry up to 30~35 kgs, alone.
• Responsible, reliable, punctual and trustworthy
• Results orientated and you show initiative to problem solving.
• Eager to learn and develop new skills both technical and sales related.
• Able to work on your own, managing your time and workload accordingly.
• Develops good working relationships with other co-workers and customers.
• Ability to work under extensive pressure and deliver efficient results on time.

Desirable Skills

• Positive attitude
• Informatics: knowledge of relevant computer applications (word & mailing systems)
• Good communication skills
• Listening
• Priority setting

Others:

• Experience: at least 2~3 years in similar roles
• Education: technical degree or high school diploma

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.