Collection Officer

KEY ACCOUNTABILITIES: 

• Regularly and persistently chasing debtors by telephone, email, and letter.
• Ensure customers pay on time and negotiate re-payment plans.
• Coordinate with the site team for and seeking all required documents MIR / WIR for the payment application. In addition, ensure timely submission of payment applications and receipt of payment certificates.
• Communicate outstanding debts in an efficient manner with customers as well as the rest of the business including accounts and sales teams respectively.
• Identify incorrect invoices early, understand reasons, record, track, and recommend fixes.
• Reconcile customer accounts.
• Contribute to daily, weekly and month end collection reporting & account reconciliations.
• Oversee the collection of customer accounts ensuring customer satisfaction.
• Processing and generating reminder letters, monthly statements and obtain periodical balance confirmations.
• Working to strict monthly and annual collections targets.
• Ensure credit and collection policies and procedures followed.
• Work closely with Accounts Receivable to ensure timely and accurate recording and allocation of cash receipts.

QUALIFICATIONS, EXPERIENCE, & SKILLS: 

• Excellent communication skills, fluency in English is a must, Arabic admirable
• Attention to detail
• Data entry
• 5-10 years’ experience in equivalent industries and Middle East region
• Strong market understanding
• Strong negotiation skills
• Excellent knowledge of MS Office platform, Excel proficiency and Analysis skills preferred
• Knowledge of MS DX Navision
• Hands-on attitude
• Ability to work in multi-cultural environments with high diversity

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.