Customer Service Representative

An Amazing Career Opportunity for a Customer Service Representative!! 

Location: Vancouver, CAD

Job ID: 47373

The Customer Service Representative is responsible for accurate and timely processing of all customer orders from purchase order receipt through shipment. This role ensures that all orders are validated, entered into the ERP system (Oracle), monitored for fulfillment, and communicated clearly to customers. The Specialist supports day-to-day customer inquiries, shipment coordination, backlog follow-ups, and ensures a high standard of service to internal and external stakeholders. The position requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced operations environment.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Identification Technologies (IDT): 

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services. 

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application. 

As our Customer Service Representative, you’ll support HID’s success by: 

• Accurately entering customer purchase orders into the ERP system.
• Validating orders against quotes (pricing, part numbers, quantities, addresses).
• Issuing timely order acknowledgments and confirmations.
• Coordinating with Production, Planning, and Shipping to ensure orders move through all stages to meet customer delivery timelines.
• Maintaining accurate order status tracking, including backorder management.
• Providing professional customer support by phone and email (lead times, backorders, shipping updates, tracking numbers).
• Supporting resolution of order discrepancies, revisions, and special requests.
• Preparing and releasing shipping documents as required.
• Ensuring compliance with trade, export, and shipping requirements as applicable.
• Maintaining high data accuracy and audit readiness within the ERP system.
• Acting as the primary point of contact for order lifecycle communication.
• Collaborating with Planning on material shortages, expedited orders, and customer priority cases.
• Monitoring open orders daily and escalating risks to management when required.
• Working with Shipping to coordinate outbound deliveries and logistics.
• Supporting invoice accuracy by validating order data.

Your Experience and Background include:  

• High school diploma or equivalent.
• 3–5 years of customer service, order entry, or related experience.
• Excellent verbal and written communication skills.
• Strong attention to detail, accuracy, and follow-through.
• Ability to manage multiple customer interactions and competing priorities.
• Experience with ERP systems (e.g., Oracle, GP, or similar).
• Proficiency in Microsoft Outlook, Excel, and general office software.
• Ability to work efficiently in a fast-paced operations environment.
• Strong collaborator with the ability to build and effectively manage interpersonal relationships at all levels.
• Preferred experience in manufacturing, electronics, or hardware distribution.
• Knowledge of export documentation and trade compliance.
• Familiarity with inventory control or order fulfillment processes.
• Previous experience supporting logistics or shipping operations.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Onsite / Hybrid:

• Employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.

The base salary for CAD is $50,000 CAD to $55,000 CAD. 

This opportunity may be open to flexible working arrangements.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal