Customer Service Representative

Can you bring your experience to our Customer Service department?  Join our team based in Daventry, UK and enjoy a collaborative culture that empowers you to build career you can be proud of.

What you would do as our Customer Service Representative
As a key member of our customer service team, you will play a central role in delivering an exceptional service experience to our customers. You’ll be responsible for managing a defined geographical customer base, working closely with the Area Sales Manager and other departments to ensure customer satisfaction, retention, and account stability. This exciting opportunity will focus on delivering market-leading customer intimacy to drive loyalty and business growth.

You would also:
• Efficiently manage customer accounts, process orders and ensure timely release to the warehouse.
• Provide professional and prompt responses to customer queries and communications.
• Support sales growth by nurturing existing accounts and handling new leads.
• Contribute to strategic planning through participation in monthly customer service meetings.
• Collaborate across departments and monitor buying trends to strengthen relationships and reduce churn.

The skills and experience you need
We are looking for someone who:
• Is sales-focused and results-driven, with a proactive mindset and strong KPI achievement.
• Is an excellent communicator with confident telephone skills and relationship-building ability.
• Is highly organized with strong time management and attention to detail.
• Is commercially aware and has a understanding of pricing and stock.
• Is confident using Microsoft Office, Navision, CRM, and phone systems.

We review applications regularly, so don't wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner, at nadia.aslam@assaabloy.com

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com 

Who you would be working with 
The Residential Business Segment is a complex multi-channel, multi-region sector encompassing a wide variety of product and customer types. As ASSA ABLOY UKI’s largest business segment, it’s a dynamic, exciting and rewarding environment in which to grow your career. Full of interesting opportunities to challenge you, the Residential Sector is a great place to enhance and develop within a dynamic, success driven, yet supportive team environment.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

#LI-WGIE