Technical Product Manager - Mercury Controllers

An Amazing Career Opportunity for a Technical Product Manager, Mercury Controllers!! 

Location: Remote, United States

Job ID: 43583

As a Technical Product Manager for Mercury Controllers, you will play a critical role in understanding market needs and ensuring our Mercury controllers deliver real-world value to installers and end users. Leveraging your hands-on experience with physical access control products, you will influence design decisions and guide the lifecycle of HID’s world-class Mercury controller portfolio.

In this role, you will support the product management team by gathering insights from the field, conducting competitive research, and translating findings into actionable improvements. You’ll collaborate closely with installers, engineers, and senior product managers to ensure our controllers are practical, reliable, and leading the market. This is a hands-on, customer-focused position—ideal for someone eager to build a career in product management. 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 
Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Technical Product Manager, Mercury Controllers, you’ll support HID’s success by: 

• Gathering insights from the field by conducting installer studies and competitive research
• Identifying market and product opportunities – defining key initiatives, requirements & GTM
• Delivering clear and actionable product requirements and contribute to the Mercury roadmap
• Working with Mercury hardware daily – optimizing the Mercury requirements and solution
• Contributing to business case and go-to-market planning for new solutions
• Effectively managing customer requirements and expectations
• Monitoring new product performance metrics and user feedback – guiding improvements post launch
• Acting as the primary point of contact for the development team regarding technical questions and challenges during the development cycle, proactively identifying and mitigating technical risk
• Creating and maintaining technical product documentation, marketing materials and sales collateral
• Ensuring all internal and external documentation repositories are current
• Planning and documenting product lifecycle policies and customer communications 

Your Experience and Background include:  

• Bachelor’s degree and 5+ years’ experience in a similar role
• Strong background in low voltage electronics – you are a hardware geek at heart!
• Strong background in physical access control (PACS) and/or intrusion detection (IDS)
• Product evaluation and/or competitive analysis
• Ability to read and interpret technical specifications, RFIs, journals and standards
• Present ideas and projects effectively before groups of individuals – from leadership to devs
• Experience in-or-around product management
• Deep understanding of software dev processes, system architecture, data structures & web technologies
• Strong technical product management background
• Knowledge of the Mercury product portfolio
• Background in APIs and software development
• Experience with Agile development methodologies (Scrum) & tools (Jira)

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case. 

The base salary for CA is $140,000 to $155,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process. 

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal