Senior Development Support Engineer

An Amazing Career Opportunity for a Senior Development Support Engineer!! 

Location: Cypress, California

Job ID: 42611

As a senior development support engineer, you will be expected to assist with developmental and support inquiries raised by Mercury/HID OEM partners. You will be part of a team of development support engineers and assist our development team and partners technical support teams. You will assist in diagnosing and resolving technical issues, contribute to the improvement of our products, and ensure seamless experience for our customers and partners.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Senior Development Support Engineer, you’ll support HID’s success by: 

• Providing second-level support for technical inquiries related to our products.
• Providing assistance to developers integrating with our APIs.
• Educating partners on best practices for deployment and integration.
• Troubleshooting hardware and software issues, including network and serial communication problems.
• Assisting replicating customer issues.
• Properly logging defects into system for engineering to review.
• Participating and contributing in planning events, workshops, and system demonstrations.
• Driving and supporting continuous improvement.
• Interfacing with partners/customers to understand their needs and requirements.
• Working closely with other engineering and quality teams.

Your Experience and Background include:  

• Must possess a degree in a technical field, preferably in computer science, computer engineering or equivalent combination of education and experience.
• Ability to work alongside remote individuals that may be located in different time zones and/or countries.
• Programming experience in C/C++, C#, Rust.
• Web development (HTTP, HTML, RESTful, JSON, XML, MQTT).
• Experience deploying applications under Linux and Windows.
• Experience with TCP/IP networking, transport layer protocols including TCP and UDP, and application layer protocols including HTTPS.
• Experience with diagnostic tools (Wireshark, Postman, curl).
• Understanding of serial communication protocols (e.g., RS-232, RS-485).
• Experience with access control products/solutions highly desired.
• Experience with Jira desired.
• Knowledge of SSL digital certificates.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case. 

The base salary for CA is $91,000 to $110,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.