Quality Manager

An Amazing Career Opportunity for a Quality Manager!! 

Location: Cypress, California

Job ID: 40230

HID Global is seeking a full-time Quality Manager to join our Cypress, California team.  The Quality Manager position will plan and conduct activities directed to ensure and enhance the quality of processes, materials, and company products to established standards and customer expectations by performing the following duties.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 
Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Quality Manager, you’ll support HID’s success by: 

• Overseeing all QMS activities, such as conducting ISO 9001 internal audit and Supplier audits as needed. Managing all external audits and being responsible for our certificate, working with our Global Quality Management Team.
• Collaborating with technical support teams to address field issues, close feedback loops, and integrate learnings into product and process enhancements.
• Serving as the primary point of contact for external audits (e.g., ISO, customer, regulatory, UL, etc.). Managing audit readiness, responses, and follow-up actions.
• Taking ownership of relevant KPIs, such as Delivered Quality, RMA, MRB, and CAPA.
• Managing the RMA process end-to-end, including root cause analysis, corrective actions, and trend reporting to reduce recurrence and improve customer satisfaction.
• Leading quality planning and execution throughout the NPI lifecycle. Ensuring quality requirements are defined, validated, and verified during design, prototyping, pilot builds, and production ramp-up. Collaborating with R&D, manufacturing, and supply chain teams to ensure robust product launches.
• Having direct interaction with Customers on potential issues or complains about product quality, packaging, or processes.
• Partnering with R&D, manufacturing, and supply chain teams to ensure quality is embedded in the design and launch of new products.
• Preparing and leading periodic management reviews, presenting quality performance metrics, audit outcomes, and strategic recommendations to senior leadership.
• Facilitating Kaizen events and CI initiatives across departments, fostering a culture of innovation, efficiency, and quality ownership.
• Conducting risk assessments for new and existing processes, products, and suppliers. Implementing mitigation plans to proactively manage quality risks.
• Preparing and delivering clear, concise, and impactful presentations to senior leadership. Communicating quality performance, risks, and strategic initiatives with confidence and clarity.
• Overseeing development and implementation of training content to ensure compliance with standard regulations, procedures, and other requirements.
• Supervising and mentoring the quality assurance team member(s), providing guidance and support. 

Your Experience and Background include:  

• Bachelor’s degree in Industrial, Electrical, Mechanical Engineering, or a related technical field.
• 3+ years of experience in Quality Assurance or Quality Control, preferably in the access control, electronics, or manufacturing industries.
• Experience with managing a team in a previous role is preferred.
• Strong knowledge of access control technologies (e.g., controllers, SIOs, RFID, Bluetooth, mobile credentials).
• ISO 9001 Lead Auditor certification preferred.
• Six Sigma (Green or Black Belt), Lean Manufacturing, or ASQ CQE certification is a plus.
• Proven experience in managing RMAs, customer complaints, audits, and certifications.
• Demonstrated success in leading cross-functional quality initiatives and NPI programs.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The base salary for CA is $101,000 to $114,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal