Customer Service Officer - Service & Subscription



An Amazing Career Opportunity for Customer Service Officer!!!

Location: Hong Kong


Do you LOVE customer service as much as we do? Do you enjoy interacting with customers? Does communication, coordination, problem solving - get you out of bed in the morning?  If so, we want to hear from you! 


Who are we? 


HID Global powers the trusted identities of the world’s people, places and things, allowing people to transact safely, work productively and travel freely.  


We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. 


Check us out here: and 


As our Customer Service Officer, you’ll support HID’s success by: 

  • Provide unparalleled customer service and enrichment to the HID customer centricity.
  • Independent handle customized PO/RMA end to end process as per appointed regions.
  • Listening attentively and respond to customer needs, reaching agreement about their issue and driving it to the best resolution.
  • Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach.
  • Educate customers about product support options and other resources.
  • Communicate effectively with team members, customers, and other partners.
  • Analyze transactions, corrects records, and adjusts errors as needed.
  • Conduct orientation to internal/external customer.
  • Preparing reports and analysis support the Global Initiatives execution in APAC.
  • ISO facilitator for the APAC CS team.
  • Support New product launch, EOL, product integration from Customer Service prospective.
  • Other duties assigned according to business process needs (APAC & Global initiatives project, process improvement).



What we will love about your background: 


Education and/or Experience            

  • Diploma or above qualification, over 6 years relevant work experience.
  • Able to work independent and drive initiatives to support Team and Global strategy.
  • Familiarity with CRM systems and practices.
  • Experience in E-Commerce would be beneficial.


Language Skills                  

  • Ability to effectively communicate in the English, Mandarin language verbally and in writing.
  • Ability to read and interpret technical journals, specifications, international technical standards, etc. 


Computer Skills     

  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • ERP experience preferable.



Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.



HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 




We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.


Customer Service & Contact Center Operations
Mid-senior level