Field Supervisor

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:

1. Career Growth & Development
We invest in you from day one. Our in-house training certifies you as an Automatic Door Technician and provides opportunities to advance our career ladder, from Service Technician to Senior Technician and beyond. Your professional aspirations are our priority.

2. Inclusive & Collaborative Culture
Diversity, collaboration, and innovation define our workplace. As part of a $12 billion global organization, you will work with talented teams locally and across business lines, feeling valued and supported.

3. Comprehensive Benefits
Enjoy competitive pay, robust health insurance options, retirement plans, and a company vehicle. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

4. Meaningful Impact
Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

The Role:

The Field Service Supervisor is responsible for the day-to-day oversight of an assigned group of Service Technicians, ensuring customer needs are met, operational tasks are fulfilled, and service KPIs are communicated and achieved. This role provides direct supervision, assistance, and guidance on all technician responsibilities, including process compliance, safety protocols, and technician training, while maintaining ongoing communication with the Dispatch team to support new technicians and optimize daily scheduling. The Supervisor also conducts regular inspections of tools, vehicles, and inventory, ensuring quality standards are met and safety practices align with AAADM and ANSI requirements. Ultimately, the Field Service Supervisor upholds company goals, reinforces operational direction, and continues to lead by example in following the responsibilities of a Service Technician.

Key Responsibilities: 

• Responsible for the day-to-day needs of assigned group of Service Technicians.
• Supervise, assistance and direct assigned technicians on various work tasks covered under the service technician responsibilities to ensure the following:
  • Customer needs are met
  • Company operational tasks are fulfilled
  • Service KPI’s are regularly communicated and followed.
  • Service technician training is accomplished

• • Compliance on processes, procedures, guidelines and safety are being correctly followed by technicians.
  • Communicate with the Dispatch department to oversee and support the new/beginner technicians for continual training opportunities.
  • Daily communication with dispatch on best scheduling strategy to start the day and wrap up at the end of business to plan for the following day.
• Support company and department goals by reinforcing direction, process compliance, and performance expectations.
• Develop technicians through best practices, ongoing product training, and technical support.
• Ensure compliance with AAADM and ANSI safety standards across the team.
• Conduct regular inspections of tools, vehicles, and equipment, address quality or inventory issues promptly.
• Train and monitor technicians on proper safety practices and ensure policy compliance.
• Collaborate with other Field Service Supervisors to build a consistent, professional district-wide service team.
• Identify and pursue opportunities for service revenue growth (e.g., upgrades, contracts, new equipment).
• Manage hiring, onboarding, and setup for new technicians, including tools, supplies, and documentation.
• Provide ongoing support and training to address skill gaps and improve technician performance.
• Conduct evaluations and support team members in skill development and career growth.
• Provide “real-time” feedback to manager related to individual performance on the following.
  • New Hirer Assessment
  • Technician Accomplishments
  • Representing Our Brand
  • Serving The Customer
  • Required Improvements
  • Management Of Company Assets
  • Brand Representation
  • Truck Management
  • Performance Reviews
  • Overall Performance in the Field.
• Continue to follow and enforce the job description and tasks of the Service technician.

What You Will Need:

• Must be customer oriented and entrepreneurial in nature.
• Must approach the position as a total service provider, whose goal is to ensure customer satisfaction and retention to the highest degree, while supporting district business initiatives.
• Individual must possess a broad scope of the role they play in ensuring the on-going success of the business, supporting team and accounts under their direct influence, and be willing to conduct service business in a professional manner that reflects team member investment, commitment, and "ownership" over the customer base and the business itself.
• Strong technical product knowledge to service and trouble-shoot problems on all automatic, manual and revolver doors.
• Ability to perform service in accordance with national standards (diagnose, repair and preventative maintenance).
• Must be people-oriented and reflect enthusiastic, professional, highly respectable demeanour to facilitate supervision, coaching and guidance to field service technicians under the direction of the service manager for supporting department, company business requirements and service excellence.
• Excellent written, verbal and pro-active follow up/through communications are required.

What We Offer:

Hourly Rate/Salary range 

• $30-$40 per hour; The final pay rate offered to the successful candidate will depend on education, experience, skill level and other qualifications for the role.

Comprehensive Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens
• On-call responsibilities only after adequate training

Ongoing Training & Recognition

• Continuous learning opportunities, including AAADM certification.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion:

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.