Customer Service Representative

Door Systems, ASSA ABLOY, is the world’s most comprehensive international supplier and manufacturer of residential and commercial door and dock solutions. With a holistic approach to the flow of people, goods and vehicles, we create solutions with the best possible balance of cost, quality and lifetime performance. We are currently seeking a Operations Coordinator in the Columbia, SC area.

Expectations:

• Communicate with all team members within customer service

• Proven ability to work independently with minimal supervision while also collaborating effectively as part of a larger team
• Strong analytical and math skills
• Very detail oriented
• Ability to understand technical drawings and requirements
• Deep knowledge of how processes work

Principal Duties and Responsibilities:

• Answer incoming calls for multiple locations
• Serve as primary point of contact for all Columbia and Charleston service
• Ability to schedule multiple trucks for service and install (commercial and residential)
• Ability to respond to vendor and customer inquiries via email, phone and other communications
• Track ordered materials
• Prepare customer tickets for invoicing
• Schedule Fire Door Drop test and preventive maintenance
• Update and maintain operational open service spreadsheet
• Process credit card payments
• Assist Field Operations Manager as needed

Qualifications:

• Minimum of two years’ experience estimating commercial, industrial, or related service and repair projects
• Strong written and oral communications skills, presentation skills and the ability to quickly adapt
• Strong understanding of scheduling projects
• Ability to build strong relationships on all levels, internally and with customers and suppliers
• Strong analytical and creative problem-solving abilities, and a hands-on approach to business will be important competencies
• The candidate will have well developed interpersonal and collaborative skills  

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.