Division/Company/Entity:

New Zealand

Job Title:

Service Technician

Location:

Site Specific Location

Department:

AAES PDS Auckland

Reports to:

Installation & Field Service Supervisor

Does this job have supervisory responsibilities:

No

Status:

Full Time/Part Time:

Full Time 40 hours per week

Work Schedule:

Monday to Friday 7.30am – 16.00pm (or as rostered)

Work Flexibility required to work after hours including weekends or holidays where required.

General Summary:

As a Service Technician you are responsible for the delivery of various service and maintenance offerings of AAES PDS. This includes installation, repair, emergency breakdown and other maintenance services required by AAES customers within our product range.

Principal Duties &

Responsibilities:

1. Install, repair and maintain the AAES doors product range
2. Complete paperwork/documents as per quality and timeliness standard
3. Liaise with customers in relation to repairs and installation/CBIB
4. Liaise with Service Coordinators or Planners on any issues that may arise from sites and other services in  a timely manner
5. Work flexibly, including call-outs or overtime as required
6. Comply with Company and site inductions/checks (drug, alcohol, police, working with children, flu shots/vaccines and other required checks) and other WHS requirements at all times
7. Maintain work tools in compliance with policies at all times (Motor Vehicle, Tools of Trade, Phone, Tablet, etc.)
8. Coordinate requirements on parts and stocks with  Planners or Parts and Logistics Team?
9. Use as instructed, appropriate Personal Protective Equipment (PPE), Safe Working Methods (SWMS) that have been identified on the Hazard Analysis for the department/role
10. Attend and participate in all Toolbox meetings, required training, audits and other programs as required
11. Report all safety incidents, hazards and risks as they through DONESAFE, provide documentation and photos
12. Comply with AAES Values and Behaviours, Policies and other requirements at all times
13. Other tasks that may be required from time to time.

Knowledge, Skills & Abilities Required:

• A minimum of 3 years’ experience as a Service Technician
• Experience preferably in the service and/or installation industry
• Knowledge of maintenance processes
• Geographic knowledge of city/state
• Technical understanding of auto doors
• Qualified licenced electrician or fitter and turner and controls experience a plus.
• EWP (Scissor Lift) and Forklift License preferable
• Must have current drivers licence and must maintain license
• Must be able to work flexibly (overtime, out of hours, including weekends).

Special Competencies Required:

• Able to take orders and instructions and execute on time
• Organise and coordinate paperwork and reports
• Fit and healthy, able to travel, no fear of heights
• High regard for WHS policies and practices
• Professional and friendly

Key Performance Indicators [KPIs]:

• First time fix rate and technician efficiency
• Resolution/escalation of customer issues
• General presentation – clean car, tools, uniform
• Punctuality and reliability
• Product knowledge
• Accurate completion of paperwork/reporting requirements
• Compliance to all relevant policies and procedures including Safety.

Safety

As an employee of AAES, you are required under WHS Law to take reasonable care for your own safety, take reasonable care to ensure acts or omissions do not adversely affect the health and safety of others. 

As an employee you  are expected to comply with reasonable instructions from AAES to assist in complying with the WHS/WHS Act and cooperate with policies or procedures relating to health and safety that have been communicated.

As this role provides automatic doors’ service and maintenance, access to  clients premises and customers’ facilities may require you to wear appropriate PPE, tools, site induction and training. In addition, you may be required to comply with vaccinations recommended by the New Zealand government  for certain industries like Aged Care or site specific requirements (including, but not limited to a flu shot) as a condition of entry for customer premises. In such occasion you agree to provide evidence to AAES or to the customer of this requirement during when required during the period of your employment