ServiceNow Developer

ServiceNow Developer
 

Reporting line

The ServiceNow developer is a position within Global IT Shared Service Center (GSSC) and reports to ServiceNow Service Delivery Manager (SDM) member of Application Maintenance Services (AMS) within Applications and Platforms.

Global IT Shared Service Center is managing ASSA ABLOYs shared infrastructure and global application as well as application management for selected divisional solutions.

The GSSC strategy is that the services we offer are outsourced in a multi-sourcing setup.

If you get this role you will work as an inhouse ServiceNow developer within Application Management Services (AMS) team collaborating with existing AMS Team members as well with our Solution architect and internal and external ServiceNow developers for our Global ServiceNow Platform.

Role description

In this position you will be part of executing the ITSM strategy.

The role is to execute on the roadmap and development for the Global ServiceNow platform. You will be working closely with AMS Team members, AMS SDM, the Service management platform Solution Architect, internal and external ServiceNow developers, Service Owner and the ITSM team, GSSC and our partners and divisional IT.

Your role is to handle configuration and development, participate / deliver projects, collaborate and understand how to enable and utilize ServiceNow capabilities that will deliver the most value for our organization.

Responsibilities and Challenges

• Configuration & Development in Service management platform to ensure we deliver business value for our stakeholders
• Realize GSSC strategy in ServiceNow platform
• Compliance with all related Policies and Processes
• Security compliance on the Platform and integrations
• Make sure we have a well-functioning delivery and handover to Operations / Dev.

Tasks

• Configuration tasks on the ServiceNow platform
• Development task on the ServiceNow platform
• Improve ServiceNow capabilities to fit our customer need.
• Collaborate with stakeholders to transform business needs to ServiceNow functionality.
• Quality assurance of development done in ServiceNow
• Document implemented solutions and best practice
• Assess and deliver upgrade versions
• Evaluate new features
• Work under a DEVOPS model delivering development and operations

Qualifications

• Strong knowledge in configuration (best practice) of ServiceNow platform
• Skills in developing (best practice) of ServiceNow platform
• Strong knowledge in ITIL Practices and integration of those in an international enterprise
• Strong Business and Customer orientation
• Service oriented approach
• High level of verbal and written communication and presentation skills

Education and Experience            

• Minimum higher education.
• “Minimum of 2 years of professional experience” in “ServiceNow development”. Note: just Administration experience is insufficient.
• ServiceNow Application Developer certification is required.
• ITIL certifications is a strong plus.
• The ideal candidate should possess excellent analytical and communication skills and communicate results at a level consistent with the target audience in “English”.
• The candidate must be disciplined & detailed, meet deadlines, dynamic and flexible to manage multiple projects, work effectively in a rapid changing environment and meet ongoing and overlapping deadlines.
• Travel and fieldwork including international travel will be expected; therefore, employee must possess a valid Passport and can acquire valid visas.
• Organization and time management skills
• Interaction with client around the world

ServiceNow Skills Requirement

• Advanced problem-solving ability
• Improvement mindset & detailed
• Knowledge of XML and structural programming concepts
• Knowledge of ITIL processes
• Experienced using the ServiceNow platform ITSM module (Incident, Problem, Change and Release Management and Request Fulfilment), Workspace, etc.
• ServiceNow Administration knowledge is required which is helpful when developing
• Service Portal (and Chatbot and language translation)
• Knowledge Base
• Automated Test Framework ATF
• Integration
• SECOPS module
• Extensive knowledge of JavaScript, Jelly scripting and JQuery
• Familiarity with UI, SQL, HTML and CSS
• Client & Server API's (Ex: GlideDialogWindow,GlideForm (g_form), GlideAggregate, GlideRecord, etc)
• Coding
• ACL
• Business Rules
• Tables
• Forms
• UI Action
• Transform Map script
• CMDB
• Dictionary
• Diagnostics (Stats, logs, etc.)
• Nodes
• Service Catalog & Workflows
• Flow designer
• Update Set and Deployment
• ServiceNow Development Best Practices

Language Skills                  

• Ability to effectively communicate in the English language verbally and in writing        

Work Requirements

• Travel and fieldwork including international travel as requested

• Highly organized
• Pro-active/Self-motivated
• Experience from working in a global organization
• See Education and Experience and ServiceNow Skills Requirement session        

Location

• Office based in Chennai, India

Solid-line report

• ServiceNow Service Delivery Manager (SDM)

Functional-line report

• ServiceNow Service Delivery Manager (SDM)

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.