Salesforce Analyst

An Amazing Career Opportunity for Salesforce Analyst

Location: Chennai, India (Hybrid)

Job ID: 25257

Position Summary

Salesforce Analyst works across HID Business Areas and Shared Functions to identify requirements and scope where changes to SALESFORCE cloud ecosystem, tools, and data and process are required to deliver specific business outcomes.  This role will be responsible for training, rollout, and optimization of SALESFORCE platform, including its connection with marketing, customer service, technical support, customer websites and other connected activities. 

Primary responsibilities include hands on knowledge of Salesforce cloud ecosystem to support rollout of a strategic roadmap that embeds capabilities within the Business Areas to improve adoption and value realization.  This role will require connecting and influencing multiple teams to drive standardized commercial processes with simplified Salesforce interface and reliable data to raise end user leverage of overall Salesforce platform.  The role will be central to the CRM CoE team operations in building up a network of user champions in the Business Areas that drives local adoption activities through best-in-class training, Salesforce reports & dashboards, and functional knowledge of Salesforce.  The position will require partnering with relevant CRM/IT teams providing guidance on best practices and approaches to align CRM Center of Excellence goals and objectives with key decisions regarding Salesforce (Sales Cloud, Service Cloud, Community Cloud, and Marketo) products and services. 

This role will require becoming a trusted advisor to business colleagues in the use and deployment of Salesforce and data derived from the platform to drive commercial excellence.  In addition, the position will work with the Business Area commercial leads, Digital Engagement leads, Marketing Communications, and IT teams to ensure ongoing advancement of regular data / analytical improvements. 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

LinkedIn:  www.linkedin.com/company/hidglobal/mycompany/

About HID Global, Chennai

HID Global’s, Flagship R&D Center in Chennai hosts 400+ employees in a 48000 square foot space dedicated to delivering innovative product development for customers and provide an excellent platform for scaling our operations in delivering secure access solutions.  Here we deliver cloud-based solutions, web and mobile application development.  The Chennai R&D Center is seen as the subject matter expert and talent pool on the latest cloud technologies, logical and physical access systems, data engineering including AI/ML, cryptographic key management systems, and other mobile-based smart card delivery systems.

Are You Ready to Join the Team?

Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled, experienced Cloud engineer and technology enthusiast, and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at communication, collaboration, and unrelenting innovation, we want to talk to you. And if you bring dedication, positive energy and integrity to the table, you just might be the right fit for our team.

Roles & Responsibilities:

• Develop Salesforce training curriculum and administer knowledge to network of user champions.  Also train new and existing users to improve leverage of Salesforce platform.

• Build and maintain Salesforce Training Repository driving more “self-service” training with business areas.

• Help build network of Salesforce user champions by disseminating knowledge of platform.  Play key liaison responsibilities, effectively coordinating and communicating between sales, marketing, and customer service teams.

• Deliver actionable data from Salesforce to various teams and support ongoing reporting/dashboard requests. 

• Participate in discovery and requirements refinement sessions to uncover customer’s business, functional, and technological requirements. 

• Build relationships across HID IT partners to establish SALESFORCE solution enhancements and related training activities.

• Contribute to standards and best practices for Salesforce platform ongoing adoption initiatives.

• Play key role in design of Salesforce with a keen eye on user experience, process efficiency, and data integrity.

Technical Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Data management and database management experience preferred, but not required.

• Strong math and analytical skills required.

• Data visualization experience required.

• Strong understanding of Salesforce.com, Data Warehouse, Enterprise application systems, and sales/marketing automation.

• Must possess excellent organization and time management skills.

• Excellent verbal and written communication.

• Exceptional attention to detail and deadlines.

• Strong presentation skills and experience with video conference software required.

• Proficient in reading and creating process flow charts and diagrams.

• Strong teamwork orientation: works well with cross-functional departments and ability to build and maintain strong relationships; willingness to help larger teams meet goals and responsibilities.

Preferred Qualities:

• Bachelor’s degree in computer science, Engineering or related field

• Formal Salesforce.com training.

• Sales Operations experience, 2+ years

• Certified Salesforce Administrator, CRMA a plus

Experience Required:

• Proven functional professional with 3+ years total experience as Salesforce global implementation (minimum 300 users)

• Direct experience with Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud or equivalent

• Extensive experience with Salesforce reporting/dashboards, CRMA, Proficient with Demandtools, Data Loader, Workbench and Microsoft Office Suite

• Excellent verbal and communication skills, interpersonal, conflict resolution and customer service skills

• Must be able to work within business process, IT and business teams

• Ability to articulate end to end process and technical requirements across delivery functions

• Able to analyze Salesforce data, and drive actions with business to keep it reliable, and repeatable

• Experience using Agile Project Management process

Computer Skills:

• 3+ years progressive experience deploying SALESFORCE globally with minimum of 2 complete enterprise-wide implementations.

• Exposure to breath of SALESFORCE ecosystems (Sales, Service, Communities, CPQ, Marketo)

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

This opportunity may be open to flexible working arrangements.

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 

 #LI-HIDGlobal