PLM Support Specialist

Role description 

We are looking for a PLM Support Specialist to join the Product Lifecycle Management (PLM) Services team at ASSA ABLOY.

The PLM services team is responsible for the end user and infrastructure support of the PLM instance. We work in close collaboration with the Global PLM Competence Center team, business stakeholders and Global IT. In this role you will work closely with above mentioned stakeholders and vendor teams.  Currently we are looking at strengthening our team in Infrastructure support and development capabilities.

Contribution/Deliverables

• PLM Infrastructure support
• PLM Code Development
• Root cause Analysis of recurring issues

Responsibilities and Challenges 

Infrastructure Support

• Perform deployments in the various PLM environments
• Configure and perform new PLM installation as needed
• Perform PLM upgrades
• Evaluate new features/functionalities in PLM with respect to infrastructure
• Provide support for end user tickets relating to infrastructure area
• Perform routine maintenance and patching activities on all PLM servers
• Due to the nature of the role, some work needs to be carried out on weekends as deployments in Production are performed only on weekends. Estimated frequency of such deployment is once a month.
• In the event of a P1/P2 incident, you should be available to provide support

Development

• Gain a good knowledge of AA PLM implementation and perform root cause analysis as part of the triage process.
• Perform Codeless customizations, BMIDE changes and other configuration changes.
• Work closely with vendor development and support teams

Qualifications  

• Minimum 3 years’ experience of managing and administering Teamcenter or Minimum 3 years’ experience in Teamcenter Customizations (Java, SWT, RAC, C / C ++, ITK, SOA, XML), Active Workspace Configuration and Customization
• Strong knowledge of PLM products and integrations, specifically Teamcenter. Experience in other PLM technologies will be a bonus.
• Proficiency with BMIDE, TEM, Deployment Center, Active Workspace
• Strong problem-solving and analytical skills
• Energetic and passionate to learn new things.
• Open to learn and explore new technologies.
• Collaborative and self-motivated

Desirable but not Essential

• Working in Agile environments and Matrix organizations
• Experience with ITSM tools like Servicenow
• Exposure to CI/CD tools like Jira, Github or similar
• Experience in SQL
• Understanding of Cloud concepts

Location 

• Chennai, India 
• International travel maybe required occasionally
• Working times will be IST/CET

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.