Director- IT Operations

ASSA ABLOY Global Solutions is setting up an IT Centre of Excellence in Chennai that will help achieve the execution of efficient IT processes across the Global Solutions Division which in turn will help achieve business goals resulting in an excellent service delivery to users/customers.

PRIMARY JOB PURPOSE 

• As IT Centre of Excellence Director at ASSA ABLOY you will be responsible for the overall direction, coordination, and evaluation of the offshore centre of excellence in Chennai for the Global Solutions Division as well as manage the ERP Support.

KEY POSITION ACCOUNTABILITIES

• Develop and implement methods and procedures for monitoring projects, inform management of status of all projects
• Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels
• Manage and/or mentor junior and senior team members of development team to meet project objectives and timelines
• Self-motivation and the ability to work under minimal supervision are a must
• Must be articulate, organized, detail-oriented, collaborative and the ability to multi-task in a dynamic, fast-changing environment
• Carry out supervisory responsibilities in accordance with the company policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees planning, assigning, and directing work; appraising employees’ performance, addressing complaints and resolving problems
• Manage AMS Support for Divisional ERPs and collaborate with both internal and external teams as required.
• Must have experience working in a multinational company with projects spanning US, EMEA & APAC time zones.
• Resolve any conflicts within the team and report any issues to the core team (candidate’s manager and other functional managers)
• Attend weekly/bi-weekly meetings to provide offshore team’s status update to the core team
• Must be comfortable and willing to work within a matrix organization structure
• Provide team members performance status update to your manager and the functional managers regularly
• Treat your team with respect regardless of their diverse background, gender, race, religion, and sexual orientation

SELECTION CRITERIA 

Essential:

• Prior experience in implementation and support of SAP ERP is required
• Bachelors in engineering (computer science or equivalent) required. Master’s degree preferred
• Must possess a minimum of 20+ years of industry experience, out of which 5+ years of IT management experience (Staff of 10 or more members), preferably engineering in the electronics or software industry. 
• Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.
• Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability
• Strong communication skills in English, self-driven and motivated.
• Autonomous / independent style of work, teamwork and good communication style.
• Ability to learn new tasks quickly; demonstrate flexibility when presented with change.

WORK ENVIRONMENT FACTORS       

• Office based/hybrid model.

• Health and Safety accountability statements.
• 10% Travel, including international travel, may be required. Therefore, employee should have a valid passport.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.